Messages

811

Running QueueMetrics / Re: Reports not updating

« on: April 18, 2011, 12:35:07 »

Try and remove the |3 and see if it works.

812

Improving QueueMetrics / Re: Auto-generate user+agent accounts in 1 step.

« on: April 15, 2011, 11:56:28 »

Yes it is true. We are adding this as improvement #1301

813

Scripting QueueMetrics / Re: Changes in XML/RPC after upgrade from 1.6 to 1.7

« on: April 15, 2011, 11:54:57 »

Sorry I meant - which field is that ?

814

Running QueueMetrics / Re: Is it possible to see Extension being called as it's ringed?

« on: April 15, 2011, 11:54:05 »

No there is an old patch for Asterisk 1.0 and 1.2 but we do not recommend running it on 1.6.

815

Running QueueMetrics / Re: where to set "Grader" for "Run QA Reports"

« on: April 15, 2011, 11:53:19 »

From the manual:

QA_TRACK   
User can enter Quality Assessment data

QA_REPORT   
User can run Quality Assessment reports

QA_REMOVE   
User can delete Quality Assessment reports

816

Running QueueMetrics / Re: Add a audio player in "qa/popup_qa_grade.jsp" page

« on: April 15, 2011, 11:52:31 »

It should already be there - you should see the audio files.

817

Running QueueMetrics / Re: can i reset the file qloaderd.log and queue_log

« on: April 15, 2011, 11:51:50 »

Yes they contain no data used by QM.

818

QueueMetrics installation / Re: Duplicate info and disapearing info on realtime page

« on: April 15, 2011, 11:51:18 »

Most likely, the problem is that you have agents defined in asterisk with a full name set. Try and remove the name, so that they appear with the NUMBER in the queue_log and they should be fixed.

819

QueueMetrics installation / Re: Unable to report based on agent

« on: April 15, 2011, 11:49:52 »

It looks correct to me - if you have rewriteLocal enabled, all activity should be sees for Agent/7008.

820

QueueMetrics news / QM 1.7.0.2: better Spanish localization and fixed database updater

« on: April 15, 2011, 11:37:06 »

Hello all,
we are releasing a new version of QueueMetrics today - 1.7.0.2 - that fixes a production problem that sometimes happened with the DbUpdater and ships with a brand new version of the Spanish localization for Latin America that is more complete and better.
You will find it as a yum update or from the Downloads page here: http://queuemetrics.com/download.jsp

Thanks to all for your help!

821

Scripting QueueMetrics / Re: Changes in XML/RPC after upgrade from 1.6 to 1.7

« on: April 13, 2011, 09:11:02 »

It is weird - which fired is that?

822

Running QueueMetrics / Re: Is it possible to see Extension being called as it's ringed?

« on: April 13, 2011, 09:10:07 »

We basically have the logging in place, it is called AGENTATTEMPT and was before Asterisk standardized on RINGNOANSWER.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html - "23.6. Enabling ACD call attempts recording on Asterisk 1.0 and 1.2".

The problem is that if there are both, tracking does not work.

So we should probably add a config option that turns off RINGNOANSWER reading (if you manually added AGENTATTEMPT)  and it should be working fine.

We track this as bug #1299.

823

Running QueueMetrics / Re: Is it possible to see Extension being called as it's ringed?

« on: April 12, 2011, 10:41:54 »

It is true, if you have Local agents; not so easy for other ones. Maybe using a queue macro?
Anyway it is an interesting idea....

824

Running QueueMetrics / Re: where to set "Grader" for "Run QA Reports"

« on: April 12, 2011, 10:40:02 »

A "Grader" is simply a user who has the correct keys and actually graded a call.

825

QueueMetrics installation / Re: Duplicate info and disapearing info on realtime page

« on: April 12, 2011, 10:35:02 »

Can you post a screenshot of what it looks like?

If you set the setting to Members, all agents that are not known members will be filtered out - you can set them at the Queue configuration level.