Messages

2296

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: September 30, 2008, 12:30:18 »

Ok this does not explain why you should bot get LOGON/LOGOFF infiormation though. There should be plenty of information in the last 30,000 secs, so it makes no sense that the status appears for 30 seconds or so.

2297

QueueMetrics installation / Re: JDBC Error - The SAX XML parser is not installed.

« on: September 30, 2008, 12:26:39 »

It's here: http://astrecipes.net/index.php?n=231
We'll add this to the FAQ as well.

2298

QueueMetrics installation / Re: agent URL Screenpops not working when using SQL backend

« on: September 26, 2008, 15:49:11 »

I altered table to modify the column to varchar(255) which seems to resolve the issue for me. I have another installation that was 1.4.3 that i upgraded to 1.4.4 via yum update and its data1 column also appears to be a varchar(30).

This has been fixed in the upcoming release 1.5.0.

2299

QueueMetrics news / QueueMetrics 1.4.7.1 released

« on: September 26, 2008, 11:33:22 »

Thanks to our user Scooby2, we spotted an important bug with 1.4.7, where the "Show all agents" / "Show members only" configuration was inverted (#464). So we immediately released a new version 1.4.7.1 to address the problem.
You can update it manually (the filename stays the same as 1.4.7) or using yum update.


To make sure you have the latest version, check the licence page:



It should show "Version 1.4.7.1"

2300

QueueMetrics news / Re: QueueMetrics 1.4.7 released

« on: September 26, 2008, 11:20:38 »

We are releasing an updated version immediately as RPM and tar.gz. The filename stays the same, but the licence page will show version 1.4.7.1

2301

QueueMetrics news / Re: QueueMetrics 1.4.7 released

« on: September 26, 2008, 10:29:06 »

In fact the problem is that the routine takes "false" for true and vice-versa, so it works fine but the toggles are inverted.
This is obviously a bug and we track it as #464 - as a mitigation, just invert them in the config file.

2302

QueueMetrics news / Re: QueueMetrics 1.4.7 released

« on: September 26, 2008, 09:38:11 »

Ok so it's just the default setting that appears to be broken? I'll go check.

2303

QueueMetrics news / Re: QueueMetrics 1.4.7 released

« on: September 25, 2008, 18:12:25 »

realtime.members_only=false   seems to be broken? By default 1.4.7 is showing members only and you have to click to see any agent. This worked fine in 1.4.6.

I am seeing working buttons - if I toggle "members only" agents gets togged correctly.

2304

QueueMetrics news / Re: QueueMetrics 1.4.7 released

« on: September 25, 2008, 11:09:41 »

We are checking.

2305

Improving QueueMetrics / Re: SLA per period. Example, per day, per hour.

« on: September 25, 2008, 10:59:36 »

Cool  - we could add this as an add-on.
We could even create a SourceForge project for QM addons, so one could download them all and developement could be shared.

2306

Scripting QueueMetrics / Re: Wallboard Example script

« on: September 25, 2008, 10:57:59 »

Cool man!

2307

QueueMetrics news / QueueMetrics 1.4.7 released

« on: September 23, 2008, 16:48:55 »

QueueMetrics version 1.4.7 has been released today. These are the major upgrades over the previous versions:
- Bug #371: New architecture for finding recordings. New recordings module allows searching by date.
- Bug #462: New architecture for live listening.
- Bug #452: Portuguese (Brazilian) localization included.
- Bug #442: Attempts were not counted correctly when running on Asterisk 1.4
- Bug #447: Real-time buttons were not working as expected.
- Bug #424: Filtered calls would sometimes break
In total, this release produces well over 150 different results!

You can download the latest version immediately from the downloads page.As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.

The updated 150+-page User Manual has been released jointly.

2308

QueueMetrics news / Re: Line upgrades

« on: September 22, 2008, 16:39:01 »

Looks line everything is working as usual now. If you encounter any problems contacting us, just post it here.

2309

Running QueueMetrics / Re: trixbox and QueueMetrics

« on: September 20, 2008, 10:44:59 »

This is really quite easy.

You first install QM and MySQL on a separate server from Asterisk, and make sure it starts and you are using the MySQL storage (partition P001).  You then create a MySQL grant rule that will allow connecting to the database from the Asterisk server.

You install a program called qloaderd on the Asterisk box -- this is basically a lightweight data loader - and configure it to send data to the database on the QM box.

You can install all software using yum, so it's quite easy. See http://queuemetrics.com/install.jsp

A detailed giude to setting up MySQL storage (and clustering) with QM can be found at: http://queuemetrics.com/download/QM_mysql_cluster_100.pdf

2310

QueueMetrics news / Line upgrades

« on: September 20, 2008, 10:37:07 »

Hello all,
during the weekend we are doing a line upgrade for the offices. This means that it's possible that telephone and/or internet connectivity may not work from Saturday 2pm to Monday 2pm. Please be patient.