Author Topic: QM 12 issues  (Read 3601 times)

jucha

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QM 12 issues
« on: January 26, 2012, 15:47:34 »
Hi.
1. subques altered in name of Queue (queue alias name)


Vr 12
Cola   Llamante   Ingresado   Esperando   DuraciĆ³n Agente   Server   
  qTest  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

Vr 1.7
Cola   Llamante   Ingresado   Esperando   DuraciĆ³n Agente   Server   
  qTest-2104  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

2. Agents report java error out index.


QueueMetrics

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Re: QM 12 issues
« Reply #1 on: January 26, 2012, 16:20:03 »
Please explain what this means - I am not sure I understand you.

jucha

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Re: QM 12 issues
« Reply #2 on: January 26, 2012, 16:30:25 »
i have subqueue.
in realtime vr 12 show queue 'qTest'  and vr. 1.7 show 'qTest-2904'.

I have 70 agents, and vr 12 failed to show agents detail report. index out. vr. 1.7 works good.
I back to vr .1.7 so i do not have imagen of error. I can to stop callcenter activity.

QueueMetrics

  • Loway
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Re: QM 12 issues
« Reply #3 on: January 27, 2012, 12:01:08 »
Most likley there is a difference in system configuration, as there were no changes in the subqueue system....

jucha

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Re: QM 12 issues
« Reply #4 on: February 02, 2012, 17:57:28 »
Hi.

I can not use vr 12, because its a problem the Queue name presentation.
vr 12 show 'qTest'  and vr. 1.7 show 'qTest-2904'.

I am working with 1.7.0.2 good.