436
Outbound and QueueMetrics / Re: Call attempts via Quemetrics
« on: June 26, 2012, 12:29:19 »
You can edit that value in the DIAL string that QM performs.
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437
Outbound and QueueMetrics / Re: Outbound calls all circuits are busy.
« on: June 26, 2012, 12:28:37 »
It's weird, it seems to be there. Do you still get the very same error?
438
Running WombatDialer / Re: Trunk setup
« on: June 26, 2012, 12:26:48 »
Likely it is through I have no experience with PIAF.
We suggest NOT using a Local trunk for anything but testing - for testing you could create a dummy trunk that points to a SIP extension like in the [dialout] context explained here: http://blog.wombatdialer.com/post/23597570852/tut-idle
We suggest NOT using a Local trunk for anything but testing - for testing you could create a dummy trunk that points to a SIP extension like in the [dialout] context explained here: http://blog.wombatdialer.com/post/23597570852/tut-idle
439
Running WombatDialer / Re: end point setup
« on: June 26, 2012, 12:23:50 »
Likely it will be SIP/701 in order to have calls routed to you.
440
Running WombatDialer / Re: Localhost for asterisk server
« on: June 26, 2012, 12:23:12 »
Thanks for opening up the WombatDialer forum! 
The username and password are the ones you use to connect to Asterisk over AMI - see /etc/asterisk/manager.conf - give WD the full privileges.
The username and password are the ones you use to connect to Asterisk over AMI - see /etc/asterisk/manager.conf - give WD the full privileges.
441
Outbound and QueueMetrics / Re: Outbound calls all circuits are busy.
« on: June 22, 2012, 09:42:15 »
It should already be present. Do you see it in core dialplan show qm-queuedial in the Asterisk CLI?
442
QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail
« on: June 22, 2012, 09:36:59 »
Thanks - this looks like there is an issue with your Java compiler, as Java 5 should have inferred the change. Just to be on the safe side we are applying this change to the main QM app, but it's really weird.
443
Outbound and QueueMetrics / Re: Outbound calls all circuits are busy.
« on: June 20, 2012, 17:24:40 »
It looks like it's not finding the [qm-queuedial] context.
See:
I would expect to have a NoOp record at (qm-queuedial, s, 1) ....
See:
Code: [Select]
-- Executing [4610013479445555@queuedial:7] Goto("Local/4610013479445555@queuedial-223e;2", "qm-queuedial,s,1") in new stack
== Begin MixMonitor Recording Local/4610013479445555@queuedial-223e;2
-- Goto (qm-queuedial,s,1)
== Spawn extension (qm-queuedial, s, 1) exited non-zero on 'Local/4610013479445555@queuedial-223e;2'I would expect to have a NoOp record at (qm-queuedial, s, 1) ....
444
General Asterisk configuration / Re: Agent Appear in Realtime View even logout.
« on: June 20, 2012, 17:21:33 »
Most likely it may be caused by having distinct channel names from the ones you are using for the agent logons. E.g having friendly names set, as in http://queuemetrics.com/faq.jsp#faq-085-friendly_names - could this be possible?
445
MySQL storage and Qloaderd/Uniloader / Re: database needs updating
« on: June 18, 2012, 12:46:39 »
cached pages are cached at the browser level so you should clean the cache of the browser. You could also stop QM and look for a directory called tomcat/work and remove all its contents (that's where compiled pages are kept).
446
MySQL storage and Qloaderd/Uniloader / Re: database needs updating
« on: June 15, 2012, 12:49:55 »
Looks like some of the pages are cached - either QM lets you in or it does not.
447
Outbound and QueueMetrics / Re: Outbound calls all circuits are busy.
« on: June 15, 2012, 12:48:43 »Try one thing at a time sending the call through through SIP or DAHDI in a way that you are sure works. This way we have less variables on our plate to understand what is going on.
l
Neither of those too worked for me. I actually had set as Local/EXTEN:5@from-internal/n, so this could pick up any of my 2 trunks.
448
Outbound and QueueMetrics / Re: Agent names are not showing up under Unans.DT & Unans
« on: June 15, 2012, 12:47:15 »
Sorry I'm the world's worst typist 
449
Outbound and QueueMetrics / Re: Agent names are not showing up under Unans.DT & Unans
« on: June 13, 2012, 11:18:41 »This is the cause - you should use CALOUTBOUND verbs, not ENTERQUEUEs :-)
Sure thing!
We are using the prefix 8300 before calls to have QM track them.
We have q-300 set as the queue in QM to track outbound calls.
Here is the output from queue_log in relation to my test calls.Code: [Select]1339532160|1339532160.76079|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|
1339532166|NONE|NONE|SIP/2320|UNPAUSEALL|
1339532166|NONE|3011|SIP/2320|UNPAUSE|
1339532166|NONE|3010|SIP/2320|UNPAUSE|
1339532166|NONE|3008|SIP/2320|UNPAUSE|
1339532166|NONE|3009|SIP/2320|UNPAUSE|
1339532171|1339531912.76053|3008|SIP/2320|CONNECT|186|1339532167.76081|3
1339532172|1339532160.76079|q-300|SIP/2178|ABANDON|1|1|12
1339532183|1339532183.76084|q-300|SIP/2178|ENTERQUEUE|-|901161405942016|
450