Looks like an older version, try with this one
;
; ============================================================================
; The following dialplan context is used by QueueMetrics
; through the manager API.
; - $Id: extensions_queuemetrics.conf,v 1.26 2015/06/10 10:34:02 marcos Exp $
;
; You should modify it to fit your system.
;
; To enable this file, copy it to /etc/asterisk
; and add the line:
; #include extensions_queuemetrics.conf
; by the end of your extensions.conf file.
; ============================================================================
;
[queuemetrics]
; extension 10 is a dummy end point
exten => 10,1,Answer
exten => 10,2,Wait(10)
exten => 10,3,Hangup
; extension 11 makes remote monitoring possible
exten => 11,1,Answer
exten => 11,2,NoOp( "QM_AGENT_CODE: ${QM_AGENT_CODE}" )
exten => 11,3,NoOp( "QM_EXT_MONITOR: ${QM_EXT_MONITOR}" )
exten => 11,4,NoOp( "QM_AGENT_EXT: ${QM_AGENT_EXT}" )
exten => 11,5,NoOp( "QM_LOGIN: ${QM_LOGIN} / ${QM_CLASS}" )
exten => 11,6,NoOp( "QM_AGENT_LOGEXT: ${QM_AGENT_LOGEXT}" )
exten => 11,7,ChanSpy(${QM_AGENT_CODE})
exten => 11,8,Hangup
; extension 12: set call status code
exten => 12,1,Answer
exten => 12,2,NoOp( "QM: Setting call status '${CALLSTATUS}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}'" )
exten => 12,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,4,Hangup
; extension 14 makes remote monitoring possible for OUTBOUND CALLS
exten => 14,1,Answer
exten => 14,2,NoOp( "QM_AGENT_CODE: ${QM_AGENT_CODE}" )
exten => 14,3,NoOp( "QM_EXT_MONITOR: ${QM_EXT_MONITOR}" )
exten => 14,4,NoOp( "QM_AGENT_EXT: ${QM_AGENT_EXT}" )
exten => 14,5,NoOp( "QM_LOGIN: ${QM_LOGIN} / ${QM_CLASS}" )
exten => 14,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal)
exten => 14,7,Hangup
; extension 16: set call status code
exten => 16,1,Answer
exten => 16,2,NoOp( "QM: Setting call feature '${FEATCODE}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}' with freetext ${FEATTEXT}" )
exten => 16,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|INFO|FTR|${FEATCODE}|${FEATTEXT}" >> /var/log/asterisk/queue_log )
exten => 16,4,Hangup
; extension 17: unset call status code
exten => 17,1,Answer
exten => 17,2,NoOp( "QM: Removing call feature '${FEATCODE}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}' with freetext ${FEATTEXT}" )
exten => 17,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|INFO|NOFTR|${FEATCODE}|${FEATTEXT}" >> /var/log/asterisk/queue_log )
exten => 17,4,Hangup
; extension 20: agent callback login
; For this to work, there must be no password on the agent.
exten => 20,1,Answer
exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal made by '${QM_LOGIN}'" )
exten => 20,3,AgentCallBackLogin(${AGENTCODE},,${AGENT_EXT}@from-internal)
exten => 20,4,Hangup
; extension 21: agent callback logoff
exten => 21,1,Answer
exten => 21,2,NoOp( "QM: Logging off Agent/${AGENTCODE} made by '${QM_LOGIN}'" )
exten => 21,3,System(asterisk -rx "agent logoff Agent/${AGENTCODE}")
exten => 21,4,Hangup
; extension 22: agent pause (with pause code)
exten => 22,1,Answer
exten => 22,2,NoOp( "QM: Pausing Agent/${AGENTCODE} with pause reason '${PAUSEREASON}' made by '${QM_LOGIN}' " )
exten => 22,3,PauseQueueMember(,Agent/${AGENTCODE})
exten => 22,4,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${AGENTCODE}|PAUSEREASON|${PAUSEREASON}" >> /var/log/asterisk/queue_log )
exten => 22,5,Hangup
; extension 23: agent unpause
exten => 23,1,Answer
exten => 23,2,NoOp( "QM: Unpausing Agent/${AGENTCODE} made by '${QM_LOGIN}' " )
exten => 23,3,UnpauseQueueMember(,Agent/${AGENTCODE})
exten => 23,4,Hangup
; extension 24: agent addqueuemember (for asterisk v1.2)
exten => 24,1,Answer
exten => 24,2,NoOp( "QM: AddQueueMember (asterisk v1.2) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 24,3,System( echo "${EPOCH}|${UNIQUEID}|${QUEUENAME}|Local/${AGENTCODE}@from-internal|ADDMEMBER|" >> /var/log/asterisk/queue_log )
exten => 24,4,Hangup
; extension 25: agent addqueuemember (for asterisk v1.4+)
exten => 25,1,Answer
exten => 25,2,NoOp( "QM: AddQueueMember (asterisk v1.4+) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}' with prioritylabel '${QM_AGENT_PRIOLBL}' and prioritynum '${QM_AGENT_PRIONUM}'" )
exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-internal)
exten => 25,4,Hangup
; extension 26: agent removequeuemember
exten => 26,1,Answer
exten => 26,2,NoOp( "QM: RemoveQueueMember (asterisk v1.2) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 26,3,System( echo "${EPOCH}|${UNIQUEID}|${QUEUENAME}|Local/${AGENTCODE}@from-internal|REMOVEMEMBER|" >> /var/log/asterisk/queue_log )
exten => 26,4,Hangup
; extension 27: agent removequeuemember (for asterisk v1.4+)
exten => 27,1,Answer
exten => 27,2,NoOp( "QM: RemoveQueueMember (asterisk v1.4+) Agent/${AGENTCODE} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 27,3,RemoveQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-internal)
exten => 27,4,Hangup
; extension 28: agent custom dial
exten => 28,1,Answer
exten => 28,n,NoOp( "QM: Agent Custom Dial. Dialing ${EXTTODIAL} on queue ${OUTQUEUE} made by '${QM_LOGIN}'" )
exten => 28,n,Set(QDIALER_QUEUE=${OUTQUEUE})
exten => 28,n,Set(QDIALER_NUMBER=${EXTTODIAL})
exten => 28,n,Set(QDIALER_AGENT=Agent/${AGENTCODE})
exten => 28,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => 28,n,Set(QueueName=${QDIALER_QUEUE})
exten => 28,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
;exten => 28,n,Set(CALLERID(all)="1234567890" <1234567890>) ; Uncomment and change this if you need to set your own caller ID
exten => 28,n,Goto(qm-queuedial,s,1)
exten => 28,n,Hangup
; extension 29: agent send sms (for asterisk v10+)
;exten => 29,1,NoOp( "QM: Send Text from Live Page. Sending text to ${EXTTODIAL} made by '${QM_LOGIN}' " )
;exten => 29,n,Set(MESSAGE(body)=From: ${QM_LOGIN} - ${MESSAGEBODY})
;exten => 29,n,MessageSend(sip:${EXTTODIAL})
;exten => 29,n,Hangup
; extension 30: soft hangup
exten => 30,1,NoOp( "QM: Call Hangup made by ${QM_LOGIN} for callID: ${CALLID} with agent code ${AGENTCODE} from extension ${QM_AGENT_LOGEXT}")
exten => 30,n,ChannelRedirect(${CALLID},queuemetrics,10,3)
exten => 30,n,Hangup
; extension 31: redirect
exten => 31,1,NoOp( " QM: Call redirect ,ade by ${QM_LOGIN} for callID: ${CALLID} to extension ${REDIR_EXT}")
exten => 31,n,ChannelRedirect(${CALLID},from-internal,${REDIR_EXT},1)
exten => 31,n,Hangup
; extension 32: agent pause with hotdesking (with pause code)
exten => 32,1,Answer
exten => 32,2,NoOp( "QM: Pausing Agent/${AGENTCODE} at extension SIP/${QM_AGENT_LOGEXT} with pause reason '${PAUSEREASON}' made by '${QM_LOGIN}' " )
exten => 32,3,PauseQueueMember(,SIP/${QM_AGENT_LOGEXT})
exten => 32,4,System( echo "${EPOCH}|${UNIQUEID}|NONE|Agent/${AGENTCODE}|PAUSEREASON|${PAUSEREASON}" >> /var/log/asterisk/queue_log )
exten => 32,5,Hangup
; extension 33: agent unpause with hotdesking
exten => 33,1,Answer
exten => 33,2,NoOp( "QM: Unpausing Agent/${AGENTCODE} at extension SIP/${QM_AGENT_LOGEXT} made by '${QM_LOGIN}' " )
exten => 33,3,UnpauseQueueMember(,SIP/${QM_AGENT_LOGEXT})
exten => 33,4,Hangup
; extension 35: agent addqueuemember with hotdesking (for asterisk v1.4+)
exten => 35,1,Answer
exten => 35,2,NoOp( "QM: AddQueueMember (asterisk v1.4+) Agent/${AGENTCODE} at extension SIP/${QM_AGENT_LOGEXT} on queue ${QUEUENAME} made by '${QM_LOGIN}' with prioritylabel '${QM_AGENT_PRIOLBL}' and prioritynum '${QM_AGENT_PRIONUM}'" )
exten => 35,3,Macro(queuelog,${EPOCH},${UNIQUEID},NONE,Agent/${AGENTCODE},HOTDESK,SIP/${QM_AGENT_LOGEXT})
exten => 35,4,AddQueueMember(${QUEUENAME},SIP/${QM_AGENT_LOGEXT})
exten => 35,5,Hangup
; extension 37: agent removequeuemember with hotdesking (for asterisk v1.4+)
exten => 37,1,Answer
exten => 37,2,NoOp( "QM: RemoveQueueMember (asterisk v1.4+) Agent/${AGENTCODE} at extension SIP/${QM_AGENT_LOGEXT} on queue ${QUEUENAME} made by '${QM_LOGIN}'" )
exten => 37,3,RemoveQueueMember(${QUEUENAME},SIP/${QM_AGENT_LOGEXT})
exten => 37,4,Hangup
;
; ================================================================
; The following dialplan is used in order to make oubound calls
; that are tracked through QueueMetrics.
; See http://forum.queuemetrics.com/index.php?board=12.0
; ================================================================
[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
;exten => _XXX.,n,Set(CALLERID(all)="1234567890" <1234567890>) ; Uncomment and change this if you need to set your own caller ID
exten => _XXX.,n,Goto(qm-queuedial,s,1)
[queuedial-loggedon]
; This piece of dialplan will let only logged on agents dial out
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${AGENTBYCALLERID_${CALLERID(num)}})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,GotoIf($[${LEN(${QDIALER_AGENT})} > 6]?qm-queuedial,s,1)
exten => _XXX.,n,NoOp,Extension ${CALLERID(num)} is not logged on as agent.
exten => _XXX.,n,Playback(agent-loggedoff)
exten => _XXX.,n,Congestion
[qm-queuedial]
; We use a global variable to pass values back from the answer-detect macro.
; STATUS = U unanswered
; = A answered (plus CAUSECOMPLETE=C when callee hung up)
; The 'g' dial parameter must be used in order to track callee disconnecting.
; Note that we'll be using the 'h' hook in any case to do the logging when channels go down.
; We set the CDR(accountcode) for live monitoring by QM.
;
exten => s,1,NoOp( "Outbound call - A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}" )
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})
; Trapping call termination here
exten => h,1,NoOp( "Call exiting: status ${GLOBAL(${GM})} answered at: ${GLOBAL(${GM}ans)} DS: ${DIALSTATUS}" )
exten => h,n,Goto(case-${GLOBAL(${GM})})
exten => h,n,Hangup()
; Call unanswered
exten => h,n(case-U),Set(WT=$[${EPOCH} - ${ST}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ABANDON,1,1,${WT})
exten => h,n,Hangup()
; call answered: agent/callee hung
exten => h,n(case-A)i,Set(COMPLETE=${IF($["${CAUSECOMPLETE}" = "C"]?COMPLETECALLER:COMPLETEAGENT)})
exten => h,n,Set(WT=$[${GLOBAL(${GM}ans)} - ${ST}])
exten => h,n,Set(CT=$[${EPOCH} - ${GLOBAL(${GM}ans)}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},${COMPLETE},${WT},${CT})
exten => h,n,Hangup()
[macro-queuedial-answer]
; Expecting $ARG1: uniqueid of the caller channel
; $ARG2: global variable to store the answer results
; $ARG3: queue name
; $ARG4: agent name
; $ARG5: enterqueue
;
exten => s,1,NoOp("Macro: queuedial-answer UID:${ARG1} GR:${ARG2} Q:${ARG3} A:${ARG4} E:${ARG5}")
exten => s,n,Set(NOW=${EPOCH})
exten => s,n,Set(WD=$[${NOW} - ${ARG5}])
exten => s,n,Macro(queuelog,${NOW},${ARG1},${ARG3},${ARG4},CONNECT,${WD})
exten => s,n,Set(GLOBAL(${ARG2})=A)
exten => s,n,Set(GLOBAL(${ARG2}ans)=${NOW})
exten => s,n,NoOp("Macro queuedial-answer terminating" )
[macro-queuelog]
; The advantage of using this macro is that you can choose whether to use the Shell version
; (where you have complete control of what gets written) or the Application version (where you
; do not need a shellout, so it's way faster).
;
; Expecting $ARG1: Timestamp
; $ARG2: Call-id
; $ARG3: Queue
; $ARG4: Agent
; $ARG5: Verb
; $ARG6: Param1
; $ARG7: Param2
; $ARG8: Param3
;
;exten => s,1,System( echo "${ARG1}|${ARG2}|${ARG3|${ARG4}|${ARG5}|${ARG6}|${ARG7}|${ARG8}" >> /var/log/asterisk/queue_log )
exten => s,1,QueueLog(${ARG3},${ARG2},${ARG4},${ARG5},${ARG6}|${ARG7}|${ARG8})
[queue-hold-logger]
exten => s-CONTROL_HOLD,1,Macro(queuelog,${EPOCH},${INUNIQUEID},${INQUEUENAME},NONE,CALLERONHOLD)
exten => s-CONTROL_HOLD,n,Hangup
exten => s-CONTROL_UNHOLD,1,Macro(queuelog,${EPOCH},${INUNIQUEID},${INQUEUENAME},NONE,CALLEROFFHOLD)
exten => s-CONTROL_UNHOLD,n,Hangup
[queue-on-answer]
exten => s,1,Set(FRAME_TRIGGER(CONTROL_HOLD,CONTROL_UNHOLD)=queue-hold-logger)
exten => s,n,Return
[queue-enterqueue]
; ${ARG1} - QueueName
exten => s,1,Set(__INUNIQUEID=${UNIQUEID})
exten => s,n,Set(__INQUEUENAME=${ARG1})
exten => s,n,Queue(${INQUEUENAME},t,,,,,,queue-on-answer)
exten => s,n,Return
; --------------------------------------------------------------------
; $Log: extensions_queuemetrics.conf,v $
; Revision 1.26 2015/06/10 10:34:02 marcos
; no message
;
; Revision 1.25 2015/05/08 10:57:57 marcos
; Merge 24 on trunk
;
; Revision 1.24.10.1 2014/11/06 14:52:46 marcos
; #2461: RTTF: Agent Page
;
; Revision 1.24 2012/05/04 08:46:55 marcos
; #1624: New actions on call processed on the realtime page
;
; Revision 1.23 2012/04/12 10:15:14 marcos
; #733: Log-on/off agents from the RT page
;
; Revision 1.22 2012/02/21 10:17:39 lenz-mobile
; #1520 - Uso CALLERONHOLD e CALLEROFFHOLD invece di STARTMOH / ENDMOH
;
; Revision 1.21 2012/01/31 09:30:37 marcos
; #1524 - MOH: tracking on vanilla Asterisk
;
; Revision 1.20 2011/11/28 10:52:50 lenz-mobile
; #1505 - Class info su Asterisk
;
; Revision 1.19 2010/12/22 15:39:49 marcos
; #1223: Setting caller-id for outbound dial
;
; Revision 1.18 2010/12/22 10:43:16 marcos
; #1216: Typo
;
; Revision 1.17 2010/12/21 17:12:59 marcos
; #1218: Passing penalties to Addmember entries
;
; Revision 1.16 2010/04/13 15:57:08 marcos
; 1062: Hotdesking: modifiche per Agents page
;
; Revision 1.15 2010/04/13 13:08:15 marcos
; 1062: Hotdesking: modifiche per Agents page
;
; Revision 1.14 2010/04/08 10:25:52 marcos
; #1039: Hotdesking: campo extension sbagliato a livello Asterisk
;
; Revision 1.13 2010/02/01 14:45:17 marcos
; #968: Default URLs for outbound queues are not displayed
;
; Revision 1.12 2009/11/19 08:24:23 lenz-mobile
; Bug #930 - Fixed NoOp command incompatible with 1.6.x
;
; Revision 1.11 2009/08/03 08:15:55 marcos
; #788: Pipes are forbidden by asterisk 1.6.
;
; Revision 1.10 2009/06/26 15:12:22 lenz-mobile
; Longer timeout for the outbound dial command.
;
; Revision 1.9 2009/04/09 10:18:39 marcos
; Added the extension 14 for monitoring outbound calls
;
; Revision 1.8 2009/03/06 11:10:17 marcos
; #620: Custom dial on agent's live page
;
; Revision 1.7 2009/02/16 10:37:47 marcos
; #619: Add AddQueueMember and RemoveQueueMember triggering buttons on agent's live page.
;
; Revision 1.6 2009/02/10 18:17:26 lenz
; Bug #498: CALLOUTBOUND
;
; Revision 1.5 2009/01/12 12:05:47 marcos
; #600 Added QM_LOGIN on all asterisk dialplan calls
;
; Revision 1.4 2008/06/10 16:53:50 lenz
; Aggiunto[queuedial-loggedon] per tutorial outbound 2.0
;
; Revision 1.3 2008/06/07 11:16:58 lenz
; Pure-scripting outbound solution.
;
; Revision 1.2 2007/07/30 15:43:55 lenz
; Bug #173: default compatibili con TrixBox.
;
; Revision 1.1 2007/06/18 13:30:24 lenz
; Prima versione.
;
;
;
