Wallboard Example script

[QueueMetrics]

I think that you should run a report for all the queues, so you see the correct status of the supervisor, and then filter off what you don't need.

[frend_carlo]

Hi, I've tried this sample scripts and even read the rest of the forum replies.

I copied the two given samples and put it on /var/www/html  directory.  When I run this, i received this message:

Fault Code: 5 Fault Reason: Didn't receive 200 OK from remote server. (HTTP/1.1 404 /queuemetrics-1.5.0/xmlrpc.do)

is this all about xml-rpc thing?

Thanks in advance.

[QueueMetrics]

Have you enabled the "robots" user?
Are you sure you are pointing to the correct QM instance?

[Richarddb]

Which file should i replace with the script posted here to use the custom wallboard? Or should i add it to an excisting script (if yes, which?)

[QueueMetrics]

You just install the PHP script where you want and configure it to access your QM instance.

[criceto]

Hi

the qmon.php is in /var/www/html/user

i changed following lines:

$defaultqueue = 'Inbound';

case 'inbound':
    $queueid = "600|601|602|603|604|605";
    $queuename='Inbound';

$qm_server = "192.168.50.17"; // the QueueMetrics server address
$qm_port   = "8080";        // the port QueueMetrics is running on
$qm_webapp = "queuemetrics"; // the webapp name for QueueMetrics

new XML_RPC_Value($queueid),
           new XML_RPC_Value("USER"),
           new XML_RPC_Value("PASSWORD"),
           new XML_RPC_Value("qmon"),
           new XML_RPC_Value("*********"),
           $req_blocks_rt

qmon is a user in QM configuration as ROBOT


But don't work....

btw in the script there is following line: "$cli_rt = new XML_RPC_Client("/$qm_webapp/xmlrpc.do", $qm_server,$qm_port);
"   ... but i can't find any xmlrpc.do in my server.

thanks a lot

bye

Moreno

[QueueMetrics]

What error do you get in PHP?
The URLs that look like .do are "virtual" - they are not linked to a file.

[criceto]

I don't see any error

just the complete webpage, but without data on top ... just the bottom part (Agent Status Last Call Current Caller)

Calls Waiting and agent status are empty

PS: i use static agents

bye

[QueueMetrics]

Can you post a screenshot?

[criceto]

Exactly like this one :http://www.flantel.com/qm/qmon1.jpg

but without any number in the first part.
the part below it's ok

bye
M.

[Richarddb]

I have exactly the same situation. The data about the agents is shown, but not the numbers of calls waiting and agents available (Upper screen) Does anyone know why this is?

I also would like to add the status 'pause' to the agents, anyone who knows how to add this option in the script?

[QueueMetrics]

You have to edit the script, likely the positions have changed.

[Richarddb]

I didn't change anything in the script, except the names of the queues and the user for robot, so that's why it's strange that i dont get that data. Anything that can solve this?

[QueueMetrics]

Yes but the script is for a very old version of QM - maybe it's not reading data it's expected to read. You should ask its author for help.

[Tiago]

Hi Guys,


Anyone knows in windows how can i put this kind of script working ?


Many thanks