Author Topic: after 20 minutes the call dissapear  (Read 3333 times)

emel_punk

  • Jr. Member
  • **
  • Posts: 97
  • Karma: 0
    • View Profile
    • Email
after 20 minutes the call dissapear
« on: July 30, 2009, 21:50:55 »
Hi its me again

i've been watching that  there are some calls that after an agent its attending a call and this one extends for  20 minutes,  this one dissapear from my real time monitoring.
where i can extend this time,  so i can see calls on realtime monitoring with a duration of 1 hour.



THANKS  ???

marcos

  • Loway
  • Full Member
  • *
  • Posts: 138
  • Karma: 3
    • View Profile
Re: after 20 minutes the call dissapear
« Reply #1 on: July 31, 2009, 10:20:00 »
Hi,
try to change the key values:

default.maxOngoingWaitTime=1000
default.maxOngoingTalkTime=2000

in the configuration.properties file, to a value that better fits your needs (values are in seconds).

Don't forget to restart the QueueMetrics service and to logon/off again.

Thank you and regards,
Marco Signorini.

emel_punk

  • Jr. Member
  • **
  • Posts: 97
  • Karma: 0
    • View Profile
    • Email
Re: after 20 minutes the call dissapear
« Reply #2 on: August 04, 2009, 16:53:01 »
Thanks Buddy  ;D