Messages

151

QueueMetrics news / Welcome SoftBCom to our reseller network

« on: October 30, 2013, 12:46:28 »

We are extremely happy to announce that we signed a business partnership agreement with SoftBCom http://www.softbcom.ru , a major Russian IT-services and consulting company, working in IT infrastructure optimization, IT security and telecommunications.

SoftBcom will promote and distribute the advanced Asterisk call center suite QueueMetrics as well as the line up for call center business optimization and analysis.

We welcome SoftBCom on board.

152

Running WombatDialer / Re: Wombat Dialer - Sudden crash, no way to bring it back on

« on: October 24, 2013, 11:40:10 »

This was fixed by removing the call from the hoper database.
We'll add a patch for the next version so that it will not happen anymore.

153

Problems / MOVED: Wombat Dialer - Sudden crash, no way to bring it back on

« on: October 24, 2013, 11:39:23 »

This topic has been moved to Running WombatDialer.

http://forum.queuemetrics.com/index.php?topic=1766.0

154

Improving QueueMetrics / Re: Let Realtime display a friendly log-in extension

« on: October 22, 2013, 16:57:27 »

You should turn on agent rewriting so that they will appear as agent/1234

155

Scripting QueueMetrics / Re: Wallboard agent status with dynamic users.

« on: October 22, 2013, 16:22:45 »

My impression is that the script accesses data out of absolute positions, and that is incorrect as they might change. We do not support such script though

156

Running WombatDialer / Re: Basic Settings Error

« on: October 21, 2013, 11:19:01 »

What are you doing? did you edit the database manually?
Does this happen all of the time or just when you enter some specific data?

157

Problems / MOVED: Basic Settings Error

« on: October 21, 2013, 11:18:17 »

This topic has been moved to Running WombatDialer.

http://forum.queuemetrics.com/index.php?topic=1760.0

158

Running WombatDialer / Re: Womabat and google voice trunk ERROR

« on: October 21, 2013, 11:17:19 »

Try restarting Wombat? the NLIC/0 thing should go away.

159

Scripting QueueMetrics / Re: Custom wallboard

« on: October 21, 2013, 11:15:57 »

Which wallboard is that? 

160

Scripting QueueMetrics / Re: XML-RPC - Needed: simple list of agents, or any way to pull data

« on: October 21, 2013, 11:15:36 »

You get this by querying the agent config in XML-RPC

161

Realtime Live / Re: Realtime - Magic Wand

« on: October 21, 2013, 11:14:24 »

We are going to rebuild the Agent and RT pages with a different technology that will make it easier to run. For the moment we'll add a patch in the next release - we track this as issue #1891

162

Realtime Live / Re: Problem with live agent page

« on: October 21, 2013, 11:12:29 »

This is a known issue and will be fixed in the next release.
We track this as bug #1967

163

Running QueueMetrics / Re: Phantom SIP agent appears logged in for no reason

« on: October 21, 2013, 11:10:38 »

This is weird. In general if you see something in QM this means that there is something logged.
I'd have a look at the data just before this happens.

164

Running QueueMetrics / Re: Possible to Remove Live Monitoring from User?

« on: October 21, 2013, 11:09:20 »

Live as the AMI monitor page? Yes you can - every section can be restricted through a security key.
The key is RTLIVE - see http://queuemetrics.com/manuals/QM_UserManual-chunked/apb.html

165

Running QueueMetrics / Re: Call Status

« on: October 21, 2013, 11:07:58 »

I would be looking at the queue_log file versus the queue_log table on the database.