Poll

How should be Agent/Reps listed on the real time monitor?

Defined order - user controlled
alphabatical
By Location
Random (as its now)
No change

Author Topic: Agent Listing  (Read 4510 times)

sibertron

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Agent Listing
« on: May 26, 2009, 19:37:33 »
Is there a way I can change the way agent names are listed on the real time monitor or group them under sub groups so that it becomes easier to read through the screen ?

QueueMetrics

  • Loway
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Re: Agent Listing
« Reply #1 on: May 27, 2009, 09:24:51 »

sibertron

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Re: Agent Listing
« Reply #2 on: May 28, 2009, 23:00:17 »
Thanks for the input - we are already using locations and it helps to a certain extent but I am looking for a way which allows me to filter agents based on their queue status - red, orange or green OR list them on a single screen (No location selected) but in their own group (City A or City B). Either one will be help full.

QueueMetrics

  • Loway
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Re: Agent Listing
« Reply #3 on: May 29, 2009, 09:23:58 »
I think it might be possible to add a sortable column, so that you can see them by call status at a given point in time.

sibertron

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Re: Agent Listing
« Reply #4 on: June 02, 2009, 12:45:40 »
Can you give me steps on how this can be done ?

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  • Loway
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Re: Agent Listing
« Reply #5 on: June 02, 2009, 13:25:31 »
This is something that needs to be done by our developers. If somebody else is interested in this, we will add this as a new feature....

sibertron

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Re: Agent Listing
« Reply #6 on: August 10, 2011, 18:51:22 »
Any possibility of this getting added as a feature in the near future?

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  • Loway
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Re: Agent Listing
« Reply #7 on: August 11, 2011, 10:47:10 »
If you need this in a short timeframe, you can contact Loway for a custom implementation.