Agent Listing

[sibertron]

Is there a way I can change the way agent names are listed on the real time monitor or group them under sub groups so that it becomes easier to read through the screen ?

[QueueMetrics]

Yes "Locations" are what you are looking for.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#Using_Locations

[sibertron]

Thanks for the input - we are already using locations and it helps to a certain extent but I am looking for a way which allows me to filter agents based on their queue status - red, orange or green OR list them on a single screen (No location selected) but in their own group (City A or City B). Either one will be help full.

[QueueMetrics]

I think it might be possible to add a sortable column, so that you can see them by call status at a given point in time.

[sibertron]

Can you give me steps on how this can be done ?

[QueueMetrics]

This is something that needs to be done by our developers. If somebody else is interested in this, we will add this as a new feature....

[sibertron]

Any possibility of this getting added as a feature in the near future?

[QueueMetrics]

If you need this in a short timeframe, you can contact Loway for a custom implementation.