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Messages - QueueMetrics

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1666
Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring
« on: December 21, 2009, 09:16:25 »
Try and make sure that you are monitoring for queue "vecc" all written lowercase.
Do you see the same calsl in a report, or nothing at all? the log seems OK.

1667
General Asterisk configuration / Re: AddQueueMember Best Paractice for Dynamic agent logins
« on: December 16, 2009, 14:30:43 »
See also. http://forum.queuemetrics.com/index.php?topic=728.0

1668
General Asterisk configuration / Re: Asterisk 1.6 - AgentCallbackLogin - Deprecated / removed - agent log on broken
« on: December 16, 2009, 14:30:29 »
See also: http://forum.queuemetrics.com/index.php?topic=728.0

1669
General Asterisk configuration / AgentCallBackLogin replacement for Asterisk 1.6
« on: December 16, 2009, 14:30:14 »
Hello all,
we have been working on a simple dialplan replacement for AgentCallBackLogin. It is not nearly as polished as we hope for, but it should be a working start.

It offers the following features:
- Single log-on and log-off, managing queue/agent associations centrally
- Agent pause (with pause reason) and unpause
- Managed device state - the queue will not try calling members that are busy on other queues or because of other calls
- Tracking of the current hot-desk extension
- Fully compatible with QueueMetrics (and any other stats parser)
- Very compact and easy to expand

If you want to test it, you can download it from http://www.loway.ch/c/acbl16-v091216.zip and it should be trivial to install (look for the README file). We would love to hear how it goes.

There is a discussion group here: http://groups.google.com/group/agentcallbacklogin-replacement

Thanks!

1670
Running QueueMetrics / Re: Agent Logon / Logoff popup
« on: December 16, 2009, 11:41:25 »
can you post a screenshot?

1671
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 16, 2009, 11:40:57 »
No BUT we almost have a working (beta) solution, so we will contact you later today so you can review it.

1672
Running QueueMetrics / Re: Old data still showing in reports
« on: December 16, 2009, 11:40:07 »
 ;D

1673
General Asterisk configuration / Re: agents.conf is not being loaded by setup wizard (1.5.5)
« on: December 16, 2009, 11:39:45 »
It would be cool if you could send over a copy of your file to our tech Support so we can check if there is anything wrong with our import wizards.

1674
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 14, 2009, 12:47:02 »
In this case you have to have two levels of indirection:  like a mapping that shows that Local/123@agents is actually SIP/234 when logged on.

This way, Qm will see that Agent/123 is logged on.

We are working on a general solution for this tio be used as an example dialplan. We track that as issue #869




1675
Running QueueMetrics / Re: Call outcome doesn't get registered
« on: December 14, 2009, 12:44:15 »
No but I am sure it is in the manual. Maybe we should add that to the FAQ's as well.


From: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#_enabling_pause_codes

it says. "The PAUSEREASON must be passed within 30 minutes from the end of a pause; otherwise it will be silently discarded."



1676
Running QueueMetrics / Re: Old data still showing in reports
« on: December 14, 2009, 12:42:51 »
If Qm shows it, it's either in the queue_log table (if you use mysql storage) or in the local queue_log file.

1677
General Asterisk configuration / Re: agents.conf is not being loaded by setup wizard (1.5.5)
« on: December 14, 2009, 12:41:40 »
What do you mean by "not loading"?

1678
Realtime Live / Re: Robot AJAX Realtime Login
« on: December 14, 2009, 12:40:33 »
I did not understand because that's not technically the Realtime but the Wallboard :)

This is not included yet, but we are goung to fix that as issue #947



1679
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 11, 2009, 18:12:52 »
What I would do is to log on the agent with the asterisk name of "Agent/15031", so that the logging is consistent from QM's point of view.

Then you define (in QM) an "Agent/15031" which name is "Ron B. (15031)", so that anywhere in QM you'll see the name that was defined in QM itself.


1680
Outbound and QueueMetrics / Re: Outbound from Handset - Agent Report not showing any details
« on: December 11, 2009, 09:09:39 »
Look for the names that the agent is shown under in "Calls OK" and in the agent config page. Feel free to post screen shots of unsure.

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