Author Topic: Unable to get live call monitoring working  (Read 15143 times)

WRP

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Re: Unable to get live call monitoring working
« Reply #15 on: October 16, 2008, 17:29:08 »
I've set up their proper 'Agent Asterisk Code'.   Is this the same thing?

QueueMetrics

  • Loway
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Re: Unable to get live call monitoring working
« Reply #16 on: October 17, 2008, 15:44:27 »
Try and post a screenshot of an agent's config....

WRP

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Re: Unable to get live call monitoring working
« Reply #17 on: October 17, 2008, 18:19:28 »

QueueMetrics

  • Loway
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Re: Unable to get live call monitoring working
« Reply #18 on: October 18, 2008, 09:51:41 »
Try entering "-" as the Current Terminal.

WRP

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Re: Unable to get live call monitoring working
« Reply #19 on: October 22, 2008, 00:40:54 »
That did the trick.  Thank you!

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  • Loway
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Re: Unable to get live call monitoring working
« Reply #20 on: October 22, 2008, 13:26:09 »
 ;)