Messages

1951

QueueMetrics installation / Installing on Fedora

« on: June 03, 2009, 17:02:37 »

If you install QueueMetrics on a recent Fedora, the package "mysql-connector-java" has the same name but it's not the same thing as the package that comes from Loway repositories. This makes the installation seem to be OK but QM will complain that the MySQL connector keeps on being missing.


In order to solve the issue, you should issue the following commands:

Code: [Select]

yum remove mysql-connector-java.i386

if Qm was already installed (this will remove Qm as well).

If Qm was never installed or just removed, you can install the correct one by typing:

Code: [Select]

yum install mysql-connector-java.noarch

yum install queuemetrics
At this point you'll have the correct connector and QM will work.

 

1952

Running QueueMetrics / Re: Agent Listing

« on: June 02, 2009, 13:25:31 »

This is something that needs to be done by our developers. If somebody else is interested in this, we will add this as a new feature....

1953

QueueMetrics installation / Re: Call monitoring

« on: June 01, 2009, 19:54:57 »

 

1954

Running QueueMetrics / Re: Agent Listing

« on: May 29, 2009, 09:23:58 »

I think it might be possible to add a sortable column, so that you can see them by call status at a given point in time.

1955

Scripting QueueMetrics / Re: Custom View: Automated Refresh of Agents on Queue Report

« on: May 28, 2009, 12:13:49 »

We are going to implement that in an upcoming version of QM, anyway this is feasible by running an XML-RPC full report and parsing the result blocks.

1956

Running QueueMetrics / Re: realtime agents (rather then dynamic)

« on: May 28, 2009, 12:12:10 »

You need at least QM 1.5.2, it can load data from a realtime DB as well.

1957

Running QueueMetrics / Re: Skill Based Ring Strategy

« on: May 28, 2009, 12:11:38 »

You have to set up things in Asterisk and make sure they work, then you set up QM. QM has nothing to do with the underlying Asterrisk confihguration.... 

use rrmemory as a ring strategy, that's what you would expect from roundrobin.
 

1958

Running QueueMetrics / Re: Skill Based Ring Strategy

« on: May 27, 2009, 17:07:44 »

 

1959

Running QueueMetrics / Re: realtime agents (rather then dynamic)

« on: May 27, 2009, 17:07:30 »

You can use the QM wizard to import data automagicaly from the Rt tables - if you do this a number of times with different staff, you should have 95% of the configuration already done.

1960

Running QueueMetrics / Re: Agent Listing

« on: May 27, 2009, 09:24:51 »

Yes "Locations" are what you are looking for.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#Using_Locations

1961

Running QueueMetrics / Re: Skill Based Ring Strategy

« on: May 27, 2009, 09:23:20 »

yes - you should use penalty groups - see http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf


for example, if you set:

Code: [Select]

member => Agent/101,1
member => Agent/102,1
member => Agent/103,2
member => Agent/104,2
agents 103 and 104 will be called if and only if neither 101 nor 102 are available.

You can set this in QM as well, by assigning agents to the "Main", "Wrap", "Spill" groups of a queue.

1962

QueueMetrics installation / Re: "The extension to monitor must be defined" error with live call monitor

« on: May 26, 2009, 18:08:55 »

I think that the problem is that the "#" is a magic symbol for HTML and should be encoded.

I am adding this as a bug #745 so we can have it fixed.

We have taken a snapshot of the file.

PS. are you using Fonality?

1963

MySQL storage and Qloaderd/Uniloader / Re: The file sql:P001|P02 does not exist

« on: May 25, 2009, 10:02:53 »

That's okay. 

1964

MySQL storage and Qloaderd/Uniloader / Re: The file sql:P001|P02 does not exist

« on: May 23, 2009, 09:16:53 »

Most likely: Qm gets an error back from the database when trying to read the queue_log table.

Try connecting to the QM database from a MySQL interface and issue a

Code: [Select]

select * from queue_log limit 0,100
and see if you get data out of it.

1965

Running QueueMetrics / Re: When is a call considered 'Unanswered' in a queue?

« on: May 23, 2009, 09:15:10 »

Yes - all calls that aftyer hittinga queue are not answered by a human but terminated for any other reason are "unanswered". Then in the unanswerd page you can see why each of them was not answered.