256
Running WombatDialer / Re: Voicemail/Fax discrimination...
« on: June 14, 2013, 10:51:06 »
You can post (and vote) suggestions at http://wombatdialer.userecho.com/
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257
Running WombatDialer / Re: problems making calls
« on: June 14, 2013, 10:49:49 »
I believe that the second example makes sense: if you set up a trunk with a capacity of (say) 10, Wombat will try and send 10 calls at once. But as that is a physical line, its capacity is 1. 
My suggestion to use dahdi is to create a group of (say) 5 channels and set up the trunk to have a capacity of 5. See http://www.voip-info.org/wiki/view/Asterisk+config+chan_dahdi.conf
As per the Local example, most likely you'll be dialing Local/9${num}@from-internal to dial the number ${num} on the PSTN. May that be the case? (in general, calling directly a DAHDI or SIP interface is better as on default Local channels a lot of dialplan gets run and Wombat does not usually need it).
My suggestion to use dahdi is to create a group of (say) 5 channels and set up the trunk to have a capacity of 5. See http://www.voip-info.org/wiki/view/Asterisk+config+chan_dahdi.confAs per the Local example, most likely you'll be dialing Local/9${num}@from-internal to dial the number ${num} on the PSTN. May that be the case? (in general, calling directly a DAHDI or SIP interface is better as on default Local channels a lot of dialplan gets run and Wombat does not usually need it).
258
Running QueueMetrics / Re: QM not in /init.d/ or services
« on: June 12, 2013, 07:44:41 »
How did you install queuemetrics? if you install it from our own yum repos, it WILL create two entries under /etc/init.d called queuemetrics and qm-tomcat6.
259
Running QueueMetrics / Re: Waiting calls, explanation
« on: June 12, 2013, 07:43:13 »
The #5 means that the call attempted #5 times to connect to an agent, and the last attempt was for "Luz Marina". The green and red numbers are values that are ongoing.
260
QueueMetrics news / Preview dialing from the agent's page
« on: June 11, 2013, 12:57:32 »
Hello all,
we have a small tutorial out on how to get preview dialing - where you have a list of numbers, agents will preview them through a CRM app and will either dial or skip them. It uses WombatDialer (you can test it with the free version to get a taste of how it works).
See http://blog.wombatdialer.com/post/52639475437/preview
Comments welcome!
we have a small tutorial out on how to get preview dialing - where you have a list of numbers, agents will preview them through a CRM app and will either dial or skip them. It uses WombatDialer (you can test it with the free version to get a taste of how it works).
See http://blog.wombatdialer.com/post/52639475437/preview
Comments welcome!
261
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: June 11, 2013, 12:52:56 »
I believe server3 is server B mentioned earlier. Must be some issue with copy and paste
I'll add a bug so that the docs get fixed.
If you get it working and have some notes/tips to share I'd love to have them added.
I'll add a bug so that the docs get fixed.
If you get it working and have some notes/tips to share I'd love to have them added.
262
Running QueueMetrics / Re: Inconsistent realtime view of agents in multiple queues
« on: June 11, 2013, 12:50:48 »
No you need to be monitoring both queues at once. This is buy design. You can then filter off agents by "location" or "group"
263
Improving QueueMetrics / Re: Get many call records.
« on: June 11, 2013, 12:50:03 »
You could use the export call functions for this. You'd get a bunch of audio files in a folder.
264
Running QueueMetrics / Re: Reporting Pause Codes by Reason
« on: June 05, 2013, 09:41:58 »
This could be created as a customization to sit within QM and to benefit everyone. This is something we'll have to do ourselves at the moment and has a cost (but as the report is simple, should not be very expensive). Please contact support for getting a quote.
As an alternative, you could pull agent pauses out by XMl-RPC and process them yourselves externally. See http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ and https://github.com/Loway/QueueMetricsXmlRpcBrowser
As an alternative, you could pull agent pauses out by XMl-RPC and process them yourselves externally. See http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ and https://github.com/Loway/QueueMetricsXmlRpcBrowser
265
Improving QueueMetrics / Re: Get many call records.
« on: May 27, 2013, 09:42:03 »
You mean, accessing directly the list of calls after searching?
266
Realtime Live / Re: Realtime - Magic Wand
« on: May 27, 2013, 09:41:15 »
Let me rephrase: the popup doesn't work anymore after you click reload manually?
267
Realtime Live / Re: Realtime - Magic Wand
« on: May 21, 2013, 15:11:22 »
Try setting the refresh rate to 20 seconds. DO things improve?
268
MySQL storage and Qloaderd/Uniloader / Re: Asterisk queue_log file into DB with Node JS.
« on: May 21, 2013, 15:10:41 »
Thanks!
269
Running QueueMetrics / Re: Incorrect number of agents reported on realtime and wallboard.
« on: May 21, 2013, 15:09:40 »
We tried this with ADDMEMBER logins and it seems to work?
Can you post a screenshot?
Can you post a screenshot?
270
Realtime Live / Re: Realtime - Magic Wand
« on: May 16, 2013, 09:39:56 »
Not at the moment - try making the refresh slower and se eif this changes the time that the popup stays visible.
Which browser are you using?
Which browser are you using?