Messages

1

Outbound and QueueMetrics / Re: Outbound calls not logging to QM

« on: March 22, 2010, 19:43:02 »

No i dont have that setup in queuemetrics! lol. i dont even know why i didnt think of that. i set the QueueName varibale as "Outbound" which is the test queue i setup for testing. i didnt really even know what that q-555 was! i apologize for my retardism ... but everthing is working properly now !!

Thanks!

2

Outbound and QueueMetrics / Outbound calls not logging to QM

« on: March 18, 2010, 18:42:50 »

This is my first venture into the outbound world of QM. Even though the pre-packaged scripts look very simple to configure, i must not have done something properlly. I have hardcoded everything except the agent number for testing purposes and still cannot get outbound calls to show up in my reports. Here is my outbound section in extensions.conf:

Code: [Select]

[outbound-dial]
exten => _9X.,1,Set(QDIALER_QUEUE=q-555)
exten => _9X.,n,Set(QDIALER_NUMBER=${EXTEN:1})
exten => _9X.,n,Set(QDIALER_AGENT=SIP/${CALLERID(name)})
exten => _9X.,n,Set(QDIALER_CHANNEL=DAHDI/g1/${QDIALER_NUMBER})
exten => _9X.,n,Set(QueueName=Outbound)
;exten => _9X.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _9X.,n,Goto(qm-queuedial,s,1)

[qm-queuedial]
exten => s,1,NoOp( "Outbound call - A:${QDIALER_AGENT} N:${QDIALER_NUMBER} Q:${QDIALER_QUEUE} Ch:${QDIALER_CHANNEL}" )
exten => s,n,Set(CDR(accountcode)=QDIALAGI)
exten => s,n,Set(ST=${EPOCH})
exten => s,n,Set(GM=QDV-${QDIALER_AGENT})
exten => s,n,Set(GLOBAL(${GM})=U)
exten => s,n,Set(GLOBAL(${GM}ans)=0)
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,,${QDIALER_NUMBER})
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
exten => s,n,Set(CAUSECOMPLETE=${IF($["${DIALSTATUS}" = "ANSWER"]?C)})

; Trapping call termination here
exten => h,1,NoOp( "Call exiting: status ${GLOBAL(${GM})} answered at: ${GLOBAL(${GM}ans)} DS: ${DIALSTATUS}"  )
exten => h,n,Goto(case-${GLOBAL(${GM})})
exten => h,n,Hangup()

; Call unanswered
exten => h,n(case-U),Set(WT=$[${EPOCH} - ${ST}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},ABANDON,1,1,${WT})
exten => h,n,Hangup()

; call answered: agent/callee hung
exten => h,n(case-A)i,Set(COMPLETE=${IF($["${CAUSECOMPLETE}" = "C"]?COMPLETECALLER:COMPLETEAGENT)})
exten => h,n,Set(WT=$[${GLOBAL(${GM}ans)} - ${ST}])
exten => h,n,Set(CT=$[${EPOCH} - ${GLOBAL(${GM}ans)}])
exten => h,n,Macro(queuelog,${EPOCH},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},${COMPLETE},${WT},${CT})
exten => h,n,Hangup()

[macro-queuedial-answer]
exten => s,1,NoOp("Macro: queuedial-answer UID:${ARG1} GR:${ARG2} Q:${ARG3} A:${ARG4} E:${ARG5}")
exten => s,n,Set(NOW=${EPOCH})
exten => s,n,Set(WD=$[${NOW} - ${ARG5}])
exten => s,n,Macro(queuelog,${NOW},${ARG1},${ARG3},${ARG4},CONNECT,${WD})
exten => s,n,Set(GLOBAL(${ARG2})=A)
exten => s,n,Set(GLOBAL(${ARG2}ans)=${NOW})
exten => s,n,NoOp("Macro queuedial-answer terminating" )

[macro-queuelog]
exten => s,1,QueueLog(${ARG3},${ARG2},${ARG4},${ARG5},${ARG6}|${ARG7}|${ARG8})

the only thing that i made adjustments to, were in the [outbound-dial] context.
According to the Asterisk CLI, it seems to me that everything is going as planned ... but still no calls are showing as proccessed in the outbound queue reports in QM. Here is the CLI output from Asterisk:

Code: [Select]

-- Executing [914805551234@outbound-dial:1] Set("SIP/7010-095fab78", "QDIALER_QUEUE=q-555") in new stack
    -- Executing [914805551234@outbound-dial:2] Set("SIP/7010-095fab78", "QDIALER_NUMBER=14805551234") in new stack
    -- Executing [914805551234@outbound-dial:3] Set("SIP/7010-095fab78", "QDIALER_AGENT=SIP/7010") in new stack
    -- Executing [914805551234@outbound-dial:4] Set("SIP/7010-095fab78", "QDIALER_CHANNEL=DAHDI/g1/14805551234") in new stack
    -- Executing [914805551234@outbound-dial:5] Set("SIP/7010-095fab78", "QueueName=Outbound") in new stack
    -- Executing [914805551234@outbound-dial:6] Goto("SIP/7010-095fab78", "qm-queuedial|s|1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("SIP/7010-095fab78", " "Outbound call - A:SIP/7010 N:14805551234 Q:q-555 Ch:DAHDI/g1/14805551234" ") in new stack
    -- Executing [s@qm-queuedial:2] Set("SIP/7010-095fab78", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("SIP/7010-095fab78", "ST=1268931282") in new stack
    -- Executing [s@qm-queuedial:4] Set("SIP/7010-095fab78", "GM=QDV-SIP/7010") in new stack
    -- Executing [s@qm-queuedial:5] Set("SIP/7010-095fab78", "GLOBAL(QDV-SIP/7010)=U") in new stack
  == Setting global variable 'QDV-SIP/7010' to 'U'
    -- Executing [s@qm-queuedial:6] Set("SIP/7010-095fab78", "GLOBAL(QDV-SIP/7010ans)=0") in new stack
  == Setting global variable 'QDV-SIP/7010ans' to '0'
    -- Executing [s@qm-queuedial:7] Macro("SIP/7010-095fab78", "queuelog|1268931282|1268931282.3308|q-555|SIP/7010|CALLOUTBOUND||14805551234") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("SIP/7010-095fab78", "q-555|1268931282.3308|SIP/7010|CALLOUTBOUND||14805551234|") in new stack
    -- Executing [s@qm-queuedial:8] Dial("SIP/7010-095fab78", "DAHDI/g1/14805551234|300|gM(queuedial-answer^1268931282.3308^QDV-SIP/7010^q-555^SIP/7010^1268931282)") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called g1/14805551234
    -- DAHDI/1-1 is proceeding passing it to SIP/7010-095fab78
    -- DAHDI/1-1 is making progress passing it to SIP/7010-095fab78
    -- DAHDI/1-1 is making progress passing it to SIP/7010-095fab78
 -- DAHDI/1-1 answered SIP/7010-095fab78
    -- Executing [s@macro-queuedial-answer:1] NoOp("DAHDI/1-1", ""Macro: queuedial-answer UID:1268931282.3308 GR:QDV-SIP/7010 Q:q-555 A:SIP/7010 E:1268931282"") in new stack
    -- Executing [s@macro-queuedial-answer:2] Set("DAHDI/1-1", "NOW=1268931296") in new stack
    -- Executing [s@macro-queuedial-answer:3] Set("DAHDI/1-1", "WD=14") in new stack
    -- Executing [s@macro-queuedial-answer:4] Macro("DAHDI/1-1", "queuelog|1268931296|1268931282.3308|q-555|SIP/7010|CONNECT|14") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("DAHDI/1-1", "q-555|1268931282.3308|SIP/7010|CONNECT|14||") in new stack
    -- Executing [s@macro-queuedial-answer:5] Set("DAHDI/1-1", "GLOBAL(QDV-SIP/7010)=A") in new stack
  == Setting global variable 'QDV-SIP/7010' to 'A'
    -- Executing [s@macro-queuedial-answer:6] Set("DAHDI/1-1", "GLOBAL(QDV-SIP/7010ans)=1268931296") in new stack
  == Setting global variable 'QDV-SIP/7010ans' to '1268931296'
    -- Executing [s@macro-queuedial-answer:7] NoOp("DAHDI/1-1", ""Macro queuedial-answer terminating" ") in new stack

Anyone have any ideas or suggestions ?

3

Running QueueMetrics / Section off user administration ?

« on: June 19, 2009, 17:16:50 »

Hey all, i was wondering if there was anyway to give someone the USRADMIN key but have it be for a certain subset of all the users. i have a supervisor that would like to be able to create new users, and change the properties of existing users, but if i give that supervisor that key, he is able to just view the admin account password. ideally i would like to be able to give different supervisors access to different user groups, if there is anyway to make that happen.

4

Running QueueMetrics / Re: Agents' abillity to log off other agents

« on: June 17, 2009, 23:14:11 »

ah ha, see i knew i didnt put it in the improvements section for a reason !

thnk you so much for the response!

5

Running QueueMetrics / Agents' abillity to log off other agents

« on: June 17, 2009, 21:23:05 »

Hey all,
I didnt know if this was something that was able to be done, so i didnt want to put it in the suggestions forum until i knew.
My issue is that when agents log in to queuemetrics and hit the logon or logoff buttons they have the abillity to type in any agent's number. I was wondering if this was something that i can change on my own, or if it required a change to be made to Queuemtrics. Im just looking for a way to logon/logoff where the agent number is prefilled in based on the agent that logged in. At first i thought this was something that could be over looked. but it seems that people are logging off other agents so that they will get the next calls in line... shady sales people