Messages

871

General Asterisk configuration / Re: Distributed Call Center with Queuemetrics

« on: March 01, 2011, 09:45:53 »

Yes that's the general idea. QM is agnostic in terms of channel/technology, we just ship our examples with SIP because that's the one 99% of our clients use.

872

Scripting QueueMetrics / Re: Displaying number of calls in queue on the agent screen.

« on: February 28, 2011, 09:38:50 »

The XML-RPC interface is the correct one - whatever is displayed in QM reports or real-time or QA page can be tunneled to a machine-friendly environment.

873

Scripting QueueMetrics / Re: How to use the XML-RPC with CF or Javascript

« on: February 28, 2011, 09:28:03 »

It will basically print out the realtime page in a way that's less pretty but easier for a program to access

874

QueueMetrics installation / Re: Answer Details Error

« on: February 25, 2011, 10:36:52 »

Qm is trying to build a call list that is too big to fit in memory.
You should run a smaller report, likely.
 

875

Improving QueueMetrics / Re: add more parameters for QM.stats in the QM_XML_RPC

« on: February 24, 2011, 11:19:02 »

A curiosity: what do you mean by the abbreviation "3q"?

876

Running QueueMetrics / Re: see pic

« on: February 24, 2011, 11:18:15 »

Not much, but one should expect the transaction to be identical, so we are fixing it.
We track this as issue #1259

877

Improving QueueMetrics / Re: add more parameters for QM.stats in the QM_XML_RPC

« on: February 23, 2011, 09:51:15 »

We expect to do that in the future, and we track this issue as #1261

878

Realtime Live / Re: Groups not showing on Realtime Ajax screen

« on: February 23, 2011, 09:50:28 »

I think this is an issue, we'll fix it for the upcoming release 1.7.

We track this issue as #1260.

879

Realtime Live / Re: Groups not showing on Realtime Ajax screen

« on: February 23, 2011, 09:48:51 »

I think this is an issue, we'll fix it for the upcoming release 1.7.
Thanks for pointing that out.

880

Running QueueMetrics / Re: Problems about "Agents currently logged in"

« on: February 23, 2011, 09:46:48 »

We do not support changing the database schema.

881

Running QueueMetrics / Re: it takes a long time to open the /qm/popup_call.jsp

« on: February 23, 2011, 09:46:00 »

Ok so you have to enable a storage model that is not too expensive - our suggestion is to save calls by day, like here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls see the LocalFilesByDay examples.

882

Running QueueMetrics / Re: see pic

« on: February 23, 2011, 09:43:31 »

I think the second issue is when you click on "select by agent" on the front page?

883

Running QueueMetrics / Re: Outbound calls and URL's

« on: February 23, 2011, 09:41:24 »

Please check your extensions_queuemetrics file - we have solved a similar issue in the past.

Can you post the lines that get appended to the queue_log when you place an outbound call?

884

General Asterisk configuration / Re: Distributed Call Center with Queuemetrics

« on: February 23, 2011, 09:37:55 »

QueueMetrics passes to the dialplan the agent code (like agent/123 and the current extension). You could use this information to detect where the agent is supposed to log on (e.g. all agents 1XXX go on server A and all agents 2XXX go on server B).

885

The tavern / Re: Welcome everyone

« on: February 21, 2011, 10:33:30 »