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Author Topic: can i show the real name instead of agent num in the report page  (Read 1509 times)

coolname

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can i show the real name instead of agent num in the report page
« on: November 24, 2010, 08:15:52 »
the agent is dynamic login
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QueueMetrics

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Re: can i show the real name instead of agent num in the report page
« Reply #1 on: November 25, 2010, 12:28:55 »
Yes absolutely - just create an Agent for that extension.
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