The new troubleshooting tutorial about debugging of commands on your PBX, is out.
If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.
QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of Asterisk and FreePBX contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, and call / agents remote management with an easy to use interface.
Read more:
https://www.queuemetrics.com/blog/2020/09/08/tracking-AMI/?lid=U193
