I am looking for a report to provide performance and staffing levels by half hour. This would be beneficial to quickly analyze staffing issues as well as pinpoint times to look further into workforce management and agent performance.
Does a report like this exist or can one be created?
Thanks Jeff
Example:
20-Jul-08 NCO NCH NCA ASA ATT Avail Staff Calls/Agent
12:00-12:30 10 8 2 25 130 2 5
12:30-1:00
1:00-1:30
1:30-2:00
2:00-2:30
2:30-3:00