Author Topic: Queues timeouts report  (Read 3263 times)

Vide

  • Newbie
  • *
  • Posts: 14
  • Karma: 0
    • View Profile
    • Email
Queues timeouts report
« on: October 30, 2007, 10:57:02 »
Usually in a callcenter installation, you have more queues in which a call can pass through if it isn't answered by the first queue. And a queue in a dialplan can have more than one failover

So my suggestion is to have a visualization of failover's statistics.
For example, something like this:

QUEUE 1000

Timeouts to queue 1010: 45
Timeouts to queue 1011: 21
Timeouts to queue 1012: 10
Timeouts to queue 1013: 37

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Queues timeouts report
« Reply #1 on: October 30, 2007, 12:23:36 »
This might be an idea. BTW if you use this setup, did you notice the multi-stint call reporting?