after 20 minutes the call dissapear

[emel_punk]

Hi its me again

i've been watching that  there are some calls that after an agent its attending a call and this one extends for  20 minutes,  this one dissapear from my real time monitoring.
where i can extend this time,  so i can see calls on realtime monitoring with a duration of 1 hour.



THANKS 

[marcos]

Hi,
try to change the key values:

default.maxOngoingWaitTime=1000
default.maxOngoingTalkTime=2000

in the configuration.properties file, to a value that better fits your needs (values are in seconds).

Don't forget to restart the QueueMetrics service and to logon/off again.

Thank you and regards,
Marco Signorini.

[emel_punk]

Thanks Buddy