Author Topic: hide/del some data from analysis report  (Read 2216 times)

coolname

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hide/del some data from analysis report
« on: February 29, 2012, 06:53:08 »
sometimes some data may unusual,like malicious call、server error ,it make the report imprecise,especially it relate to the agent's payroll.So could QM supply to del or hide the invalid data

QueueMetrics

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Re: hide/del some data from analysis report
« Reply #1 on: March 13, 2012, 08:48:36 »
We have a way to adjust payroll data, so user sessions can be changed.Of course all activity is logged and scrutinized :-)