We use queue rules to escalate within queues; QM has an AddMember option, I would love to be able to do two things with it:
- Set a priority, my idea is to have some kind of customizable drop down for different penalties (ie. 0 - No Delay, 1 - 1 minute, 2 - 90 Seconds, etc.)
- Have access control to this, only supervisors/managers should be able to move people around.
That way I wouldn't need a separate webapp just to move people around queues
