Author Topic: Call Outcomes and Stins  (Read 3982 times)

chesstrian

  • Newbie
  • *
  • Posts: 26
  • Karma: 0
    • View Profile
    • Email
Call Outcomes and Stins
« on: June 08, 2010, 19:39:58 »
Hi every body, i activated some call outcomes for every inbound calls, and i have joinMultiStintCalls in true, in reports i can't see the outcome's codes and every qualified call has 2 or 3 stints, so every time attribute is duplicated, for example, a call with 2 minutes of duration, has 4 minutes.

Now if i set stints to false, every call appears 2 or 3 times, so the total number of calls processed is more higher. What can i do about this?

chesstrian

  • Newbie
  • *
  • Posts: 26
  • Karma: 0
    • View Profile
    • Email
Re: Call Outcomes and Stins
« Reply #1 on: June 10, 2010, 22:50:34 »
Hi guys, working in these troubles, i can see that when stints is in true, every call has more that 1 stint, but problems appears since june 6, day of the first rotate of logs. I'm using MySQL storage, so i don't know what is wrong with the rotations. Any help will be apreciated.

chesstrian

  • Newbie
  • *
  • Posts: 26
  • Karma: 0
    • View Profile
    • Email
Re: Call Outcomes and Stins
« Reply #2 on: June 10, 2010, 23:56:26 »
Hi people, the problem is that qloader put one line twice. Looking why.

chesstrian

  • Newbie
  • *
  • Posts: 26
  • Karma: 0
    • View Profile
    • Email
Re: Call Outcomes and Stins
« Reply #3 on: June 11, 2010, 23:34:36 »

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Call Outcomes and Stins
« Reply #4 on: June 14, 2010, 10:03:59 »
 ;D