Messages

706

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 09, 2011, 10:06:03 »

It seems that the sessions are not reported in the agent detail report when the agent doesnt receive a call during their session... the database records match with the payroll records exactly, but the agent detail report is missing the two sessions which the agent received no calls.

This is by design, as it would be an anomaly for an agent to log in without ever being offered calls. You can turn this off using a configuration option called "raw agent sessions".

707

QueueMetrics installation / Re: Queuemetrics doesn't restart using the RESTART service - help please

« on: August 09, 2011, 10:04:10 »

Which version of PIAF?

708

Running QueueMetrics / Re: what does mean PU?

« on: August 08, 2011, 11:59:09 »

can you check what is on the queue_log for one of those calls?

here it is

the code parte has  PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

709

General Asterisk configuration / Re: Queuemetrics and Asterisk 1.8

« on: August 08, 2011, 11:57:26 »

I was able to resolve my issue by implementing the patch mentioned above for logger.c. I rebuilt and re-installed and queue_log is working as before.

We have created a sticky topic to keep track of this issue: http://forum.queuemetrics.com/index.php?topic=1327.0

710

General Asterisk configuration / Asterisk 1.8 does not write queue_log to file

« on: August 08, 2011, 11:56:34 »

A number of issues are experiencing the problem that Asterisk 1.8 is not writing the queue_log file when it has just started.

This is caused by an issue with Asterisk 1.8 that Digium is aware of and is currently tracked (but unsolved) in the Asterisk bug database:

* https://issues.asterisk.org/jira/browse/ASTERISK-17036
* https://issues.asterisk.org/jira/browse/ASTERISK-18208

We offer a couple of workarounds:

* Patch your system as described in ASTERISK-17036 or here: http://forum.queuemetrics.com/index.php?topic=1171.0
* Use the native Asterisk database logging with QM. See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#_using_asterisk_realtime_queuelog_subsystem

See also: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html#_running_asterisk_1_8_with_queuemetrics

We will update when the issue is fixed in the main Asterisk sourcecode trunk.

711

QueueMetrics installation / Re: Unanswered yet calls in unanswered detail

« on: August 08, 2011, 11:49:09 »

I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?

If you run a recent Qm, there is  database inspector in the dbtest page.

712

QueueMetrics installation / Re: Queuemetrics doesn't restart using the RESTART service - help please

« on: August 08, 2011, 11:48:23 »

Sometimes Tomcat stops responding, so it does not do a graceful stop. What the script does is basically to tell Tomcat to save everything and exit. If it does not oblige, kill -9 is your friend.

The file Asterisk is complaining about is likely the /var/log/asterisk/full file, that is not used or set by QM but by your distro.

713

QueueMetrics installation / Re: Yum Install Failure

« on: August 08, 2011, 11:45:20 »

I don't think that would prevent Tomcat to be started... must be one of the demo apps that ship with Tomcat that is broken, but it should not prevent Qm from running.

714

QueueMetrics installation / Re: Error on new CentOS 6 installation

« on: August 08, 2011, 11:44:23 »

We are tracking this as issue #1359. Anybody else has the same issue?

715

Improving QueueMetrics / Re: Configuration permissions

« on: July 04, 2011, 10:09:53 »

At the moment only the reporting part is key-aware; we do not plan to change this as we are about to roll out a new way to install multiple parallel QM instances.
 

716

MySQL storage and Qloaderd/Uniloader / Re: qloader 1.21?

« on: July 04, 2011, 09:59:29 »

Thanks for pointing out.

717

Running QueueMetrics / Re: refresh realtime Agent page

« on: July 04, 2011, 09:59:05 »

The AGENT's page cannot be changed - but it is just meant to keep the session active. The agent should press "Refresh" to renew.
It is the realtime page that can be tweaked.

718

Running QueueMetrics / Re: Individual Agent Reports are not working

« on: July 04, 2011, 09:57:55 »

Yes it's so.

719

MySQL storage and Qloaderd/Uniloader / Re: qloader 1.21?

« on: July 01, 2011, 12:33:15 »

We fixed this. We updated the release version to 1.22.
The RPM had the same issue and is fixed as well.

720

Improving QueueMetrics / Re: Unanswered calls- change to what calls gets reported

« on: July 01, 2011, 10:13:45 »

You can use the Custom Reports filter to ignore such calls.