Loway is proud to announce the new version of its predictive dialer software: WombatDialer.
WombatDialer boosts agents productivity and improves your contact center's outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls. You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.
WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.
This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.
The main improvements are:
- Improved API security
- Backpressure on number uploads
- AUTO calls start from attempt 0
- Externally-fed API Queue end-points
- GUI Improvements
and about 25 different bugs and minor issues fixed.
Version 21.06 is immediately available as an RPM archive, a TGZ archive or a Docker image.
For more information visit
https://www.wombatdialer.com/blog/blog/2021/05/31/wombatdialer-predictive-dialer-release-2106/?lid=U258
