Messages

2431

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 20, 2008, 09:10:35 »

Getting better now:

Code: [Select]

-- Called 1230800@queuedial/n.
    -- Executing [1230800@queuedial:1] Set("Local/1230800@queuedial-e3b2,2", "MY_QUE=123") in new stack
    -- Executing [1230800@queuedial:2] Set("Local/1230800@queuedial-e3b2,2", "MY_NUM=0800") in new stack
    -- Executing [1230800@queuedial:3] Set("Local/1230800@queuedial-e3b2,2", "MY_AGENT=") in new stack
    -- Executing [1230800@queuedial:4] NoOp("Local/1230800@queuedial-e3b2,2", "Ag:  N: 0800 Q: 123") in new stack
    -- Executing [1230800@queuedial:5] MixMonitor("Local/1230800@queuedial-e3b2,2", "Q-123-1213808752.14.wav|b|") in new stack
  == Auto fallthrough, channel 'Local/1230800@queuedial-e3b2,2' status is 'UNKNOWN'
Now it looks like DeadAGI is not executing. Have you checked you have the AGI file in place, and it's executable?

2432

QueueMetrics installation / Re: Listening to live calls: Unattended Call Monitoring

« on: June 18, 2008, 09:34:14 »

What is PIAF ? 

2433

Improving QueueMetrics / Re: Queue direction and session reset

« on: June 17, 2008, 16:30:36 »

So please confirm - do you still have error #2?

2434

Running QueueMetrics / Re: Queuemetrics keeps Dieing

« on: June 17, 2008, 16:29:56 »

How do you tell that it keeps dieing?

It should output an error in any case - please look under tomcat/logs/ there are the files catalina.out and localhost-xxxx.txt, try to delete them, restart QM, when it crashes, look for an error there (an error is called an Exception in Java parlance).

[Please post only the error here, as the logs are very verbose]

Any other info you may have - screenshots, reports, whatever. 10 minutes are really a symptom that something is going very wrong

2435

Realtime Live / Re: Extension column in Agent Table

« on: June 17, 2008, 16:26:03 »

Way cool! 

2436

General Asterisk configuration / Re: Agents Reports

« on: June 17, 2008, 16:25:22 »

If you're running TrixBox, you should see the tutorial @http://queuemetrics.com/download/QM_TrixBox_220.pdf

2437

Realtime Live / Re: Attention Levels and Alarms

« on: June 17, 2008, 10:49:35 »

Is it working now?

2438

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 17, 2008, 10:49:10 »

Code: [Select]

Called 0800@queuedial/n.
  == Spawn extension (queuedial, 0800, 1) exited non-zero on 'Local/0800@queuedial-df31,2'

It should be 1230800 not 0800.

I find it strange that you have NO log at all from the queuedial...
Try also changing the SetVar() to Set() in the queuedial context.

2439

QueueMetrics installation / Re: File sql: not found

« on: June 16, 2008, 17:02:46 »

see the solution at http://forum.queuemetrics.com/index.php?topic=284.msg1273#msg1273

2440

QueueMetrics installation / Re: TOMCAT5_SECURITY=yes, one issue left

« on: June 16, 2008, 17:01:50 »

This should be it:

Code: [Select]

grant codeBase "file:/usr/local/queuemetrics/tomcat/webapps/queuemetrics/-" {
 permission java.net.SocketPermission "localhost:3306", "connect,resolve";
 permission java.io.FilePermission "/var/log/asterisk/queue_log", "read";
 permission java.util.PropertyPermission "*", "read,write";
 permission java.lang.RuntimePermission "createClassLoader";
 permission java.io.FilePermission "${java.io.tmpdir}/-", "read,write,delete";

 // if you use LIVE connection to Asterisk instances:
 permission java.net.SocketPermission "127.0.0.1:5038", "connect,resolve";
};

Of course you have to:
1. se t the correct path for your QM webapp
2. set the correct path to your database
3. set the cortrect path to your Asterisk server
4. if you use external XMl-RPC services, you should add "connect, resolve" grants for those as well.

2441

Improving QueueMetrics / Re: Queue direction and session reset

« on: June 16, 2008, 10:09:52 »

Did you do the update manually or using yum?

2442

General Asterisk configuration / Re: Agents Reports

« on: June 16, 2008, 10:07:42 »

You miss the dialplan logic execution the action in Asterisk.

2443

Improving QueueMetrics / Re: SLA per period. Example, per day, per hour.

« on: June 14, 2008, 14:08:31 »

Yes this could be interesting - anybody else interested?

2444

Improving QueueMetrics / Re: Queue direction and session reset

« on: June 14, 2008, 14:07:25 »

About #1, the problem is that you should not run a report for both inbound and outbound together, unless you just want to count calls. This is because the Wait times make no sense matching together (in inbound you decide when to answer, in outbound you cannot).

About #2, this is strange and we cannot reproduce the problem. We're filing this as a bug. #408

About #3, we'll have to change that

2445

Realtime Live / Re: Extension column in Agent Table

« on: June 14, 2008, 14:00:54 »

You cannot use ADDMEMBER verbs at all, but you must use AgentCallBackLogin (and make REMOVEMEBER as AgentCallBackLogoff)