Author Topic: Enable Agent page  (Read 2428 times)

fredsi

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Enable Agent page
« on: April 15, 2010, 18:38:14 »
Hi,

I try to make the Agent page work, but don't know how. When I logged in an Agent ID "agent/6301", I see the home page, under Inbound calls, I clicked "Show Inbound Calls for Agent/6301", go in "Active calls for agent XXX XXX", then it shows "Agent status cannot be determined". I read the menu under "Enabling Agent's page actions", I don't really understand what should be done. Would you please explain more details on how to fix this? BTW, I installed queuemetrics 1.6.0.1 on top of Elastix 1.5.2. Thank you.

Fred

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  • Loway
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Re: Enable Agent page
« Reply #1 on: April 16, 2010, 10:42:28 »

fredsi

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Re: Enable Agent page
« Reply #2 on: April 16, 2010, 23:58:50 »
thanks a lot. that helps.

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Re: Enable Agent page
« Reply #3 on: April 19, 2010, 09:52:05 »
 ;)