Author Topic: What is the new SubqueueMode?  (Read 3118 times)

barryf

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What is the new SubqueueMode?
« on: August 25, 2010, 18:42:23 »
Hi,

In the release notes, it states:

#857 - New SubqueueMode that propagates all subqueue events to the parent queue

Where can I get information on what this is?

Thanks

-Barry

QueueMetrics

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Re: What is the new SubqueueMode?
« Reply #1 on: August 26, 2010, 11:29:28 »
If you turn it on....

Code: [Select]
# Subqueue mode enabled
default.subqueueModeEnabled=true

it propagates all events (eg calls, logons, pauses) that seem to happen on the subqueue to the master queue.

Eg if you have a queue.subqueue like inbound.1234 and an unknown agent starts taking calls on inbound.1234 the implicit addmember is done on inbound, that is a true Asterisk queue (while the subqueue is just virtual).




barryf

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Re: What is the new SubqueueMode?
« Reply #2 on: August 26, 2010, 12:08:25 »
So, does this mean that I will no longer have to explicitly add agents to each of my subqueues?

Presently, if I have a queue with 12 subqueues, I need to manually add all agents to each of these subqueues, otherwise they do not show up in QM.

Is there any reason not to turn this on?

Thanks

-Barry

barryf

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Re: What is the new SubqueueMode?
« Reply #3 on: August 31, 2010, 13:45:49 »
Any clarification available on the above? I don't see what difference setting SubqueueMode makes at all.

Thanks

-Barry



marcos

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Re: What is the new SubqueueMode?
« Reply #4 on: September 06, 2010, 11:05:26 »
Hi Barry.

This new modality was implemented to solve a particular problem we have with one of our customer.
Enabling this modality lets QueueMetrics propagating to parent queue all calls and events generated by the subqueues. I think this is the inverse process you want to have.
In the situation we have, if an event happens only in the "subqueue", it will be reported in the "queue"."subqueue" too... but not on other "subqueues" composing the master "queue".

Thank you and regards,
Marco Signorini.