I would like to see a more intuitive report for agent login data. I realize that I can see when an agent logged in and out with agent session details but I am looking for something to tell me more details such as:
when the did the agent login - when did they log off - how many calls they took - how many they missed - what was their talk time - what was their avail time in queue - what was there away time from the queue what was their average handling time.
These are things that my support managers have asked for in one single page.
Thanks!
Brendan
