Author Topic: Agent received call on pause?  (Read 2705 times)

bhenry

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Agent received call on pause?
« on: November 25, 2008, 23:42:00 »
I have an agent that receive a call on pause.  I don't know how this is possible as she is a member of only one queue.  We are using the qm agent login page for login/out/pause etc.  The QM records show that she was paused during the time of the missed call.  I realize that this may be an Asterisk configuration but any ideas?

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  • Loway
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Re: Agent received call on pause?
« Reply #1 on: November 26, 2008, 09:20:52 »
This is very strange - would you care to post the relevant piece of queue_log?

bhenry

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Re: Agent received call on pause?
« Reply #2 on: December 01, 2008, 18:55:07 »
I wish I could find some...

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  • Loway
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Re: Agent received call on pause?
« Reply #3 on: December 02, 2008, 09:53:16 »
try looking if it happens again.