VitalPBX is now fully compatible with Loway's QueueMetrics software, offering an enhanced monitoring and reporting suite to call center professionals.
QueueMetrics lets you track agent productivity, time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center daily workflow using a dedicated agent interface with text messages and alarms options, integrates easily with all modern CRMs, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Learn more about the benefits of this integration and the evolution of call center market in this brand new interview by Loway.
Read now:
https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200608-Jose-Montes&lid=U177
