QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and call control, live alarms, whisper, spy, barge mode and much more.
Upgrading the QueueMetrics yum Repository to HTTPS is very simple, discover how with this new tutorial:
https://www.queuemetrics.com/blog/2020/06/17/yum-update-queuemetrics/?lid=U179
