46
QueueMetrics professional call center suite for the Asterisk PBX
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47
Scripting QueueMetrics / Re: Retrieving audio file with java
« on: July 21, 2014, 14:42:34 »
See http://manuals.loway.ch/QM_JSON_manual-chunked/ch04.html chapter "4.1.3. Accessing audio files: QmFindAudio"
48
MySQL storage and Qloaderd/Uniloader / Re: Table queue_log requires a column 'data'
« on: July 21, 2014, 14:40:56 »
Are you using the native Asterisk logging or the qloaderd?
49
Outbound and QueueMetrics / Re: Unable to get outbound calling work for Asterisk 1.4.28 and Queuemetric 1.5.5
« on: July 21, 2014, 14:40:05 »
As you run a very old system, why don't you upgrade it? it's got plenty of new features
50
Running WombatDialer / Re: Wombat Queue configuration
« on: July 16, 2014, 10:11:15 »
You need to tell the queue to send events via AMI - if you do, when you log agents on and off it should change the number of available agents in real-time
See http://manuals.loway.ch/WD_UserManual-chunked/ch06.html#cbUQ for details
See http://manuals.loway.ch/WD_UserManual-chunked/ch06.html#cbUQ for details
51
QueueMetrics news / QueueMetrics 14.06 released today
« on: June 18, 2014, 10:24:20 »
QueueMetrics version 14.06 is now available for download.
Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.
The major changes implemented are:
- A complete QueueMetrics layout restyle.
- The new Icon Agent Page.
- The integrated WebRTC Softphone.
- The new JSON APIs for configuration and reporting.
- A new, easier to use IVR tracking mode.
We completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that you can easily find what you need. A complete overhaul of the visual elements brings sharper windows corners, subtler drop shadows, more solid colors and a stylish font.
The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a pleaser experience. In this perspective QueueMetrics has now a new Agent Page named "Icon". Icon is designed in order to provide you with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout.
Following the generalized trend towards WebRTC, an innovative embedded soft-phone was integrated in Icon. It allows agents to receive and originate calls without an external SIP phone. This way you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.
QueueMetrics now also benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics. From the JSON API you can access and modify all the QueueMetrics configuration.
Discover all the changes in the What's new in QueueMetrics 14.06 - http://manuals.loway.ch/QM_WhatsNew-chunked/ch09.html - section of our website.
Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.
The major changes implemented are:
- A complete QueueMetrics layout restyle.
- The new Icon Agent Page.
- The integrated WebRTC Softphone.
- The new JSON APIs for configuration and reporting.
- A new, easier to use IVR tracking mode.
We completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that you can easily find what you need. A complete overhaul of the visual elements brings sharper windows corners, subtler drop shadows, more solid colors and a stylish font.
The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a pleaser experience. In this perspective QueueMetrics has now a new Agent Page named "Icon". Icon is designed in order to provide you with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout.
Following the generalized trend towards WebRTC, an innovative embedded soft-phone was integrated in Icon. It allows agents to receive and originate calls without an external SIP phone. This way you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.
QueueMetrics now also benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics. From the JSON API you can access and modify all the QueueMetrics configuration.
Discover all the changes in the What's new in QueueMetrics 14.06 - http://manuals.loway.ch/QM_WhatsNew-chunked/ch09.html - section of our website.
52
QueueMetrics news / Asterisk Live: WebRTC and the Icon agent page
« on: June 17, 2014, 10:47:52 »
Asterisk Live: Marco Signorini, Loway Engineering Lead, speaks about the Icon agent page and the new WebRTC integrated softphone.
In the new episode of Digium's Asterisk Live, Marco Signorini, Engineering Lead for Loway, describes some of the technical challenges that arise when engineering Asterisk solutions.
The new QueueMetrics Agent Page makes use of WebRTC to provide the communications channel directly into the Agents browser application.
Enjoy the full interview at http://blogs.digium.com/2014/06/16/asterisk-live-marco-signorini/
In the new episode of Digium's Asterisk Live, Marco Signorini, Engineering Lead for Loway, describes some of the technical challenges that arise when engineering Asterisk solutions.
The new QueueMetrics Agent Page makes use of WebRTC to provide the communications channel directly into the Agents browser application.
Enjoy the full interview at http://blogs.digium.com/2014/06/16/asterisk-live-marco-signorini/
53
Outbound and QueueMetrics / Re: Unable to get outbound calling work for Asterisk 1.4.28 and Queuemetric 1.5.5
« on: June 13, 2014, 13:32:44 »
It looks like the call is bridged to 10@queuemetrics that is a "fake" channel taha is used to trigger one-event calls. It should be bridged to the caller's extensions.
54
Running QueueMetrics / Re: QA form corrections
« on: June 13, 2014, 13:29:38 »
Can you explain it again? not sure I got it.
55
Running QueueMetrics / Re: IVRAPPEND after COMPLETECALLER
« on: June 13, 2014, 13:28:53 »
Why dont you use a QA form filled in with an API call?
56
QueueMetrics installation / Re: Illegal file access: the file is not in the list of allowed files.
« on: May 30, 2014, 19:41:13 »
Thanks I will!
57
QueueMetrics installation / Re: HTTP Status 404 - /queuemetrics/
« on: May 30, 2014, 19:39:51 »
Not sure what happened - I'd make sure the app is still in place. Maybe some config was removed.
When tomcat stats, it prints on its logs a very detailed log where it mounts one webapp at a time. Have a look if you see anything there.
When tomcat stats, it prints on its logs a very detailed log where it mounts one webapp at a time. Have a look if you see anything there.
58
QueueMetrics news / New Icon agent page - sneak peek
« on: May 30, 2014, 16:38:41 »
We are glad to show you a preview trailer of QueueMetrics Icon - the all-new QueueMetrics Agent Page:
http://queuemetrics.com/icon_agent_page.jsp
Icon was designed in order to provide call center users and professionals with the best usability combined with an innovative and minimalistic design.
Using Icon, agents can operate all the call-center functions with only one control icon.
We put several new exciting features in it.
First, we embedded controls on the page into draggable and resizable panels for each activity. This ensures that only the options actually in use are shown on the page, so that the work environment remains uncluttered and efficent.
Following the generalized trend towards WebRTC, we integrated an innovative embedded soft-phone in order to allow agents to receive and originate calls without an external SIP phone. So you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.
The page is built to easily embed your web-based CRM system and your intranet applications, and to switch quickly between different work contexts (queues, calls, CRM, and so on) using keyboard shortcuts to control all the panels.
Below a summary of major new features:
- A workspace with draggable and resizable windows for each main activity.
- Integrated WebRTC soft-phone.
- Total integration with an external CRM and custom web pages.
- Easier, intuitive queue login/logout and pause/unpause procedure.
- Customizable agent display layout with sessions persistence.
- Keyboard shortcuts for all the panels.
We are looking forward to receive your feedbacks.
Icon will be officially released in June 2014, and will be freely included in QueueMetrics.
Do not hesitate to contact us if you want to test-drive QueueMetrics Icon in its current version - and don't forget to send us your feedback.
http://queuemetrics.com/icon_agent_page.jsp
Icon was designed in order to provide call center users and professionals with the best usability combined with an innovative and minimalistic design.
Using Icon, agents can operate all the call-center functions with only one control icon.
We put several new exciting features in it.
First, we embedded controls on the page into draggable and resizable panels for each activity. This ensures that only the options actually in use are shown on the page, so that the work environment remains uncluttered and efficent.
Following the generalized trend towards WebRTC, we integrated an innovative embedded soft-phone in order to allow agents to receive and originate calls without an external SIP phone. So you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.
The page is built to easily embed your web-based CRM system and your intranet applications, and to switch quickly between different work contexts (queues, calls, CRM, and so on) using keyboard shortcuts to control all the panels.
Below a summary of major new features:
- A workspace with draggable and resizable windows for each main activity.
- Integrated WebRTC soft-phone.
- Total integration with an external CRM and custom web pages.
- Easier, intuitive queue login/logout and pause/unpause procedure.
- Customizable agent display layout with sessions persistence.
- Keyboard shortcuts for all the panels.
We are looking forward to receive your feedbacks.
Icon will be officially released in June 2014, and will be freely included in QueueMetrics.
Do not hesitate to contact us if you want to test-drive QueueMetrics Icon in its current version - and don't forget to send us your feedback.
59
General Asterisk configuration / MOVED: exten ==> to activate specific campaign
« on: May 26, 2014, 13:57:36 »
This topic has been moved to Running WombatDialer.
http://forum.queuemetrics.com/index.php?topic=1856.0
http://forum.queuemetrics.com/index.php?topic=1856.0
60
Running QueueMetrics / Re: HTTP Status 404 - /queuemetrics/
« on: May 26, 2014, 13:56:43 »
See http://queuemetrics.com/faq.jsp?uid=faq-077-license_no_restart - this is mostly caused by a broken web.xml file. If you edit it while QM is running, it will keep on working until it restarts; after this, the webapp is not mounted so it is unaccessible.