Any way to log out agents from admin page?

[luiz@tribecapediatrics]

I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.

Thanks.

Luiz

[QueueMetrics]

In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:

Code: [Select]

asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

and so on...

[luiz@tribecapediatrics]

I am running the latest version but I still can't find where to log off the agents from the Administrator screen.

Thank you

[Anthony]

The latest version offers drop-down menus available to administrators from the Realtime monitoring page.

These features are described and shown in the following link:

http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s04.html#B1624_733 

[SCG]

In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:

Code: [Select]

asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

and so on...

Thanks for these cron stuffs.  Another way to do this from the VOIP phone is to dial the QueueExtension followed by **, and then follow the IVR instructions.