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Messages - QueueMetrics

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1681
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 11, 2009, 09:08:14 »
No: the problem is that you should configure your Asterisk box so that the logging is consistent i.e. it always writes the same thing when it logs the same entity. Qm has no way of knowing that  "Ron Bergin" and "local/15031" are the same thing.

1682
Running QueueMetrics / Re: Asterisk Show 2 Agents logged in QueueMetrics shows 1
« on: December 11, 2009, 09:05:44 »
Look for the logs that either agent produces when they log on-

1683
Running QueueMetrics / Re: Call outcome doesn't get registered
« on: December 11, 2009, 09:05:17 »
The only reason I can think of is that the outcome for a given call must be within about 30 minutes since it was started.


1684
Running QueueMetrics / Re: Tomcat log files taking up to much disk space
« on: December 11, 2009, 09:04:27 »
Unfortunately. not at the moment.
It should not be overly chatty anyway - it should just log a couple of lines per transaction.

1685
Scripting QueueMetrics / Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics
« on: December 10, 2009, 09:22:49 »
 ;D

1686
Running QueueMetrics / Re: Call outcome doesn't get registered
« on: December 10, 2009, 09:22:27 »
Do you get it to be consistently written on the queue_log?

1687
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 10, 2009, 09:21:52 »
I would leave the agent name blank, so that the channel name is logged instead.

1688
Scripting QueueMetrics / Re: Pulling Data with xmlrpc does not return results shown in Queuemetrics
« on: December 09, 2009, 11:25:54 »
There is a switch that controls that behavior, how is your default.useRawAgentSessions option set?
 

1689
Realtime Live / Re: Robot AJAX Realtime Login
« on: December 09, 2009, 11:24:13 »
Let's take a step back: what are you trying to achieve? maybe we are looking at the same thing from two different ways.... :)

1690
Running QueueMetrics / Re: Realtime Monitoring showing 2 entries per dynamic agent
« on: December 09, 2009, 11:23:08 »
This is easy - as you see when you log in you have:

Code: [Select]
1260288305|1260288299.13688|test1|Local/15031@iso/n|ADDMEMBER|
But when a call is directed, you have:

Code: [Select]
1260288926|1260288924.13703|test1|Ron Bergin|CONNECT|2|1260288924.13704

Please remove the name form the agent config so that the log will always be "local/1503@iso"


1691
QueueMetrics news / Winter Break 2009
« on: December 04, 2009, 16:31:35 »
Loway offices will be closed for the Winter holidays from December 23, 2009 @ 13.00 CEST to January 4th, 2010. Also, our offices will be closed for a local holiday on December 8th, 2009.

Priority Support will still be available using e-mail. All other activities may be delayed during this period.

We wish everybody a Merry Christmas and a great 2010!  ;D

1692
Realtime Live / Re: Robot AJAX Realtime Login
« on: December 04, 2009, 12:29:15 »
The blocks are the same as the "old page" ones, they are just supplied to the client over AJAX instead of reloading the whole page.

1693
Outbound and QueueMetrics / Re: Outbound from Handset - Agent Report not showing any details
« on: December 04, 2009, 12:28:16 »
very likely the name the client is defined under is not correct - so when it tries and report by agent, it does not find anything.

1694
Running QueueMetrics / Re: Agent activity panel
« on: December 03, 2009, 12:20:53 »
How do you log-on your agents?
Can you post a(small) piece of queue_log where an agent logs on and then off again?

1695
Outbound and QueueMetrics / Re: Using IVR code to track outgoing
« on: December 02, 2009, 09:32:43 »
You are welcome!  ;D

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