Messages

16

Running QueueMetrics / PAUSE AND UNPAUSE

« on: June 11, 2010, 17:38:45 »

Today i made the update from 1.5.5 to 1.6.0.1.
There is a problem with PAUSE to DISCONNECT, because the user goto DISCONNECT directly. So asterisk -rx "queue show 508" show agent on PAUSE state, when QM agent show disconnected.
This is a Bug?

17

MySQL storage and Qloaderd/Uniloader / Re: QM on Windows 2003

« on: March 06, 2009, 14:57:52 »

Asterisk wizard from Windows QM requieres full path to files.
C:\Archivos de programa\Apache Software Foundation\Tomcat 5.5\webapps\queuemetrics\asterisk\etc\asterisk\agents.conf

C:\Archivos de programa\Apache Software Foundation\Tomcat 5.5\webapps\queuemetrics\asterisk\etc\asterisk\queues_additional.conf

queues_additional.conf is for FreePBX distributions.

Now my QM1.5 installation on Windows works. But

In realtime forms show negative values: Input a Call, Waiting is -10s, then positive values
Way??

Another:
The agent page not show the correct status.  Way
The manager connection is open and then closed, and so on. Is not very expensive open and close.

18

MySQL storage and Qloaderd/Uniloader / Re: QM on Windows 2003

« on: March 05, 2009, 20:16:13 »

Thank you.
First point: ok.

Second point.
But manager connection is requiered for agents loging!! That´s raight?

19

MySQL storage and Qloaderd/Uniloader / Re: QM on Windows 2003

« on: March 04, 2009, 17:55:27 »

Yes. Asterisk on Centos 5.1 and MySql on Windows.
tail -f /var/log/asterisk/qloaderd.log and tail -f /var/log/asterisk/qloaderdlog
does not produces any error.
Display records uploaded on mysql local or remote.
My questions is: qLoader no works with /etc/init.d/qloaderd start
This load data on local Mysql
But
/usr/local/qloader/qloader.pl /var/log/asterisk/queue_log P001 /var/log/asterisk/qloader.log load data to my remote myhostqm.

Next
agents.conf and queues.conf in c:\ ?
But asterisk -rx"Show manager connected" no display javaclient conected. How i do to agents uses the login page, if remote QM do not connect to asterisk manager?

20

MySQL storage and Qloaderd/Uniloader / QM on Windows 2003

« on: March 04, 2009, 16:24:53 »

I have QM1.5 on windows 2003 with MySQL and tomcat.
Open http://myhostqm:8081/QM works good with MySQL, BUT

1..
 qLoader no works with /etc/init.d/qloaderd start
This load data on local Mysql
But
/usr/local/qloader/qloader.pl /var/log/asterisk/queue_log P001 /var/log/asterisk/qloader.log load data to my remote myhostqm

my $mysql_host = $options{h} || "myhostqmip";
my $mysql_db   = $options{d} || "queuemetrics";
my $mysql_user = $options{u} || "queuemetrics";
my $mysql_pass = $options{p} || "javadude";

What is the mistake.!!!!!

2..
Asterisk wizard do no connect to Asterisk. I tried with telnet ipasterisk 5038 and login with admin:amp111, and works fine from myhostqm.
The properties file is:
callfile.dir=tcp:admin:amp111@ipasterisk

cluster.servers=aleph
cluster.aleph.manager=tcp:admin:amp111@ipasterisk

this a short java log.
[4426D1D613905F3747D44D7D0D43C40B] Tempo totale esecuzione verbo 'qm_start': 31 ms
[4426D1D613905F3747D44D7D0D43C40B] Tempo totale esecuzione verbo 'qm_start2': 62 ms
Errore: java.io.FileNotFoundException: \etc\asterisk\agents.conf (El sistema no puede hallar la ruta especificada) nella lettura di un file
Errore: java.io.FileNotFoundException: \etc\asterisk\queues.conf (El sistema no puede hallar la ruta especificada) nella lettura di un file
[4426D1D613905F3747D44D7D0D43C40B] Tempo totale esecuzione verbo 'qm_setupWizard': 31 ms
Errore: java.io.FileNotFoundException: \etc\asterisk\agents.conf (El sistema no puede hallar la ruta especificada) nella lettura di un file
Errore: java.io.FileNotFoundException: \etc\asterisk\queues.conf (El sistema no puede hallar la ruta especificada) nella lettura di un file
[4426D1D613905F3747D44D7D0D43C40B] Tempo totale esecuzione verbo 'qm_setupWizard': 32 ms

What is the mistake.!!!!!

21

QueueMetrics installation / Re: Using fully dynamic members with QM 1.4 and Asterisk 1.4

« on: July 15, 2008, 23:27:17 »

I found a solution.
User Dial 422 + Extension + Queue

I will see if quemetrics real time works!!!!

; addqueuemember - 422
exten => _422XXXXXXX,1,Answer
exten => _422XXXXXXX,2,AddQueueMember(${EXTEN:7},Local/${EXTEN:3:4}@from-internal)
exten => _422XXXXXXX,3,Hangup

; removequeuemember - 423
exten => _423XXXXXXX,1,Answer
exten => _423XXXXXXX,2,RemoveQueueMember(${EXTEN:7},Local/${EXTEN:3:4}@from-internal)
exten => _423XXXXXXX,3,Hangup

; agent pause
exten => _416XXXX,1,PauseQueueMember(|Local/${EXTEN:3}@from-internal)
exten => _416XXXX,n,Hangup()

; agent unpause
exten => _417XXXX,1,UnpauseQueueMember(|Local/${EXTEN:3}@from-internal)
exten => _417XXXX,n,Hangup()

22

QueueMetrics installation / Using fully dynamic members with QM 1.4 and Asterisk 1.4

« on: July 15, 2008, 19:49:22 »

It´s not works
What is the best way to setup it.

agents.conf
[general]
persistentagents=yes

[agents]
ackcall=no

agent => 3000,,Alice
agent => 3001,,Bob

extensions_custom.conf
; addqueuemember - 422
exten => _422XXXX,1,Answer
exten => _422XXXX,2,AddQueueMember(200,Local/${EXTEN:3})
exten => _422XXXX,3,Hangup

; removequeuemember - 423
exten => _423XXXX,1,Answer
exten => _423XXXX,2,RemoveQueueMember(200,Local/${EXTEN:3})
exten => _423XXXX,3,Hangup

; agent pause
exten => _416XXXX,1,PauseQueueMember(|Agent/${EXTEN:3})
exten => _416XXXX,n,Hangup()

; agent unpause
exten => _417XXXX,1,UnpauseQueueMember(|Agent/${EXTEN:3})
exten => _417XXXX,n,Hangup()

The queue 200 has not static.

The XXXX is a extension, but for pause is Agent. 

23

QueueMetrics installation / Re: Listening to live calls: Unattended Call Monitoring

« on: June 18, 2008, 20:31:31 »

How i do?

24

QueueMetrics installation / Listening to live calls: Unattended Call Monitoring

« on: June 18, 2008, 00:19:16 »

Hi.

I have PIAF 1.2 and QM 1.4.4. It´s works good. But how i do to setup for Listening to live calls: Unattended Call Monitoring.

The icon to listen is hiden in Detail page, or no set up.