Messages

2266

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: October 24, 2008, 08:23:44 »

Please contact us by e-mail to have a beta abvailable.

2267

MySQL storage and Qloaderd/Uniloader / Re: Table Definition for queue_log

« on: October 23, 2008, 11:54:12 »

You should use the table queue_log that comes with the standard QM distribution.

2268

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 22, 2008, 13:26:09 »

 

2269

Realtime Live / Re: Unattended Call Monitoring Issue

« on: October 20, 2008, 11:01:40 »

I guess that QM and Asterisk are on the same box, correct?
How is your manager.conf file in Asterisk?
You should watch the Asterisk CLI and see activity when you send over a command from QM.

2270

Realtime Live / Re: How to see logged off user in RT

« on: October 18, 2008, 09:55:10 »

That sounds a bit extreme. You should use a pause to track a temporary absence, but your supervisors should know who they have working with them. Or your problem is that supervision lists are dynamic and they actually don't know?

2271

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 18, 2008, 09:51:41 »

Try entering "-" as the Current Terminal.

2272

Lost licences / Re: No License Email

« on: October 18, 2008, 09:50:54 »

Please see your Personal Messages on the forum.

2273

Outbound and QueueMetrics / Re: EXPERIMENTAL: replace the queueDial.agi with a pure-scripting solution

« on: October 17, 2008, 15:56:21 »

They are pretty much the same thing - the underlying logic is the same.

2274

Running QueueMetrics / Re: Tracking IVR Response

« on: October 17, 2008, 15:54:23 »

I think so - you basically wouyld like to monitor how many hits you get per each IVR choice per period?

You just create a fake entry for a "lost call" on a fake queue called IVR-1, IVR-2, IVR-3 and so on. You could track the exact time for the choice, and the correct caller-id as well. Then you run reports for IVR-1, IVR-2 or IVR-1|IVR-2|IVR-3... to get all the choices made.

It could look something like the following example (here made for choice 1):

;  ..enter IVR choice 1....
exten => 1,1,Macro(queuelog,${EPOCH},${UNIQUEID},IVR-1,NONE,ENTERQUEUE,,${CALLERID})
exten => 1,n,Macro(queuelog,${EPOCH},${UNIQUEID},IVR-1,NONE,ABANDON,0,0)
...run additional code to play choice 1....


[macro-queuelog]
exten => s,1,QueueLog(${ARG3},${ARG2},${ARG4},${ARG5},${ARG6}|${ARG7}|${ARG8})

Note - I did not actually try this...

Looks cool anyway

2275

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 17, 2008, 15:44:27 »

Try and post a screenshot of an agent's config....

2276

Realtime Live / Re: How to see logged off user in RT

« on: October 16, 2008, 08:40:59 »

Not at the moment. Why do you need to see them?

2277

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: October 16, 2008, 08:40:03 »

It looks like an Asterisk problem to me - QM has nothing to do with the handling of calls in queues, that part is completely done by Asterisk's app_queue.

As a debug suggestion, try looking at the Asterisk CLI with set verbose 99 while this is happening, and see if there is anything strange showing - like codec problems, telephones hanging up, or whatever....

2278

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 16, 2008, 08:37:27 »

Have you set the agents for monitoring, that is, have set them an extension (even a dummy one, like "-")?

2279

QueueMetrics installation / Re: Queue Logs and Recordings

« on: October 16, 2008, 08:34:42 »

There is no reason why the files should not be found if you copied them over and copied a working configuration as well. The first thibng I'm thinking of is that the audio files have not ben put into the correct folder.

2280

QueueMetrics news / New FAQ entries

« on: October 08, 2008, 18:45:06 »

We have created a few new FAQ entries on the QM FAQ page:

- How to let Agents access the Realtime page
- XML-RPC not working: Could not instantiate XMLReader parser
- Missing records on KeyPress

You will find them at: http://queuemetrics.com/faq.jsp