Agents not shown in some reports

[damian]

Hi.
I'm having trouble with the following topic:

When I try to do a flexible report, I choose queue, and time lapse.

If I choose the time lapse where all agent enter the queue, just a few agents are shown.

But if I choose from 0 to 23, all agents are correctly shown.

Agents are properly configured, and even in sessions page shows hours correctly.

Any help?

Thanks in advance, and excuse my poor english.

[QueueMetrics]

As a general rule, to see agent activity, you should run a report that encompasses the agent sessions. If not, agents with no calls in the specified time frame are not shown. This can be changed by seeting a config switch.

[damian]

Ok, I'll do the change.
Thanks a lot

[QueueMetrics]