Is possible to open automaticaly the URL link from Agents page?

[martin_voxoni]

Dear Sirs,

in the agent's page, I just wondering if is there any way to open automatically a third party CRM app, instead of clicking the open link.

Thanks

[QueueMetrics]

Yes it is possible - set:

Code: [Select]

realtime.agent_autoopenurl=true
Your agent will need to refresh the agent's page anyway when they get the call, but it's much easier than a double click!