loading agents.conf in utf8

[qmax]

we really want to keep and refer our agents by their names.
and their names are not of latin1 language.

when agents.conf contains utf-8 agents names,
it is read incorrectly and qm fails to update database.

can it be fixed ?

[QueueMetrics]

This is not a matter with QM itslef but with the database module, that must be set to handle UTF8 correctly.

See e.g. http://forum.queuemetrics.com/index.php?topic=526.0

[qmax]

database is already converted to utf and all mysql parameters set to utf (i missed resultsEncoding though)

misencoding appears when loading agents from file, before they placed in database, at stage
Source > Agents
this page yet displays names in wrong encoding

[marcos]

Hi,

could you, please, post us a copy of your database definition and the agents.conf you're using? We'll try to replicate here the same situation.

You can send all at queuemetrics (at) loway dot ch specifying this post subject in the e-mail.

Thank you for your collaboration.

Regards,
Marco Signorini.

[qmax]

i posted new bugreport with more details and more issues

[marcos]

Thank you.

[QueueMetrics]

By the way, I think that's fixed now.

[marcos]

The bug is fixed since the version 1.5.4.
To have it working, please be sure to set the key:

default.charsetEncoding=UTF8

in the configuration.properties file.

Remember to restart the queuemetrics service and to log-off and log-on again to QM session.