Author Topic: attended transfer appear in QM to queue not to the extension was transfered  (Read 2592 times)

emel_punk

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HI

as the title said, my attended transfer appear  in QM :

- Transferred to:       800

not to the extension was really transfered, when the transfered is blind its OK.

why is that? :o

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  • Loway
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Not sure I understand the question?  ;)
Can you please explain again what happended?

emel_punk

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When an agent do an Attended Transfer to an extension (1100). And then i check my reports.... the answer details says.

DATE                      |CALLER      | QUEUE       |WAIT    |DURATION |POS |DISCONECTION |HANDLED BY        ATTEMPTS| CODE         |  STINTS
11/01 - 07:51:38    14227660    Operadora    0:08      1:13             0    Transfer 800      Pedro Sandoval    1                transf-rr.hh    1    


The transfer was done to extensions 1100 but  says TRANSFER 800  which is a queue.

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  • Loway
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I really have no idea....