2461
General Asterisk configuration / Re: Agents Reports
« on: June 11, 2008, 17:03:56 »
You're running FreePBX, that's the same stuff. 
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2462
Improving QueueMetrics / Re: Password sexurity with Quemetrics 1.4.4
« on: June 11, 2008, 16:44:38 »
Well the idea here was that an administrator could want to fetch a password from the DB - after all not everybody should be able to access the database, and if you keep the DB world-readable, this is bad security in any case.
Anyway as implementing the change is actually trivial, even in a backwards-compatible fashion, if a number of people are interested (or this is vital for you and you're willingly to sponsor a small custom improvement) we can do it with no problems.
Anyway as implementing the change is actually trivial, even in a backwards-compatible fashion, if a number of people are interested (or this is vital for you and you're willingly to sponsor a small custom improvement) we can do it with no problems.
2463
Realtime Live / Re: Extension column in Agent Table
« on: June 11, 2008, 16:40:39 »
I think that the ADDMEMBER record does not provide that piece of information because you usually add something like SIP/123 or Local/456@agents, where the extension is implicit in the agent's name.
Why is this not OK to you? how is your setup?
Why is this not OK to you? how is your setup?
2464
Running QueueMetrics / Re: display pause reasons
« on: June 11, 2008, 16:38:06 »
Do this:
On the asterisk box (when there is no other activity):
1. log on the agent
2. run tail -f /var/log/queue_log
3. have the agent go on pause
4. report the lines that appeared on the queue_log
On the asterisk box (when there is no other activity):
1. log on the agent
2. run tail -f /var/log/queue_log
3. have the agent go on pause
4. report the lines that appeared on the queue_log
2465
Running QueueMetrics / Re: double queue?
« on: June 11, 2008, 16:35:43 »
It looks like a bug, can you post your queue definition for the "double" queue, and for each queue separately? You can post screenshots of the config pages.
2466
General Asterisk configuration / Re: Agents Reports
« on: June 11, 2008, 16:33:51 »
If you're running TrixBox, see our TrixBox tutorial @ http://queuemetrics.com/download/QM_TrixBox_220.pdf
2467
QueueMetrics installation / Re: Show active queues is not working after upgrade
« on: June 11, 2008, 16:32:57 »
Looks like a javascript problem. Whicjh pbrowser/version are you running on? can you open up a javascrtipt console and see if you see errors in there?
2468
QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1
« on: June 11, 2008, 16:31:47 »
I guess you created a trunk and everything else as per the config guide?
From your log nothing is visible.
Try set verbosity 100 and see what happens.
If nothing changes - try show dialplan queuemetrics and see what is preinted.
From your log nothing is visible.
Try set verbosity 100 and see what happens.
If nothing changes - try show dialplan queuemetrics and see what is preinted.
2469
QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1
« on: June 10, 2008, 09:17:16 »
No it's a typo 
2470
General Asterisk configuration / Re: Agents Reports
« on: June 10, 2008, 09:16:10 »
Yes sure - there is no login and logoff information for static agents.
2471
General Asterisk configuration / Re: Agents Reports
« on: June 09, 2008, 19:06:57 »
Can you post a screenshot of your "answered call" page, where you see the number of calls that each agent/terminal received?
2472
QueueMetrics installation / Re: Migration from 1.4.2 to 1.4.4 using 64 bits Centos 5.0
« on: June 09, 2008, 14:06:11 »
I suggest you try a 64-bit JVM from sun and use that instead of the basic Java process that comes with QM.
2473
QueueMetrics installation / Re: Installing on TrixBox 2.6.x
« on: June 09, 2008, 14:05:11 »
We have released a new configuration guide that covers TrixBox CE 2.6.x at: http://queuemetrics.com/download/QM_TrixBox_220.pdf
2474
Improving QueueMetrics / Re: Password sexurity with Quemetrics 1.4.4
« on: June 09, 2008, 11:02:20 »
At the moment, passwords are stored in clear text in the database.
We are at the moment working on a different security approach, namely an external auth source (be it LDAP, XML-RPC, etc) that can be integrated with QM users so that you have the userrname and password credentials stored elsewhere and you just have the class/key association in QM.
We are at the moment working on a different security approach, namely an external auth source (be it LDAP, XML-RPC, etc) that can be integrated with QM users so that you have the userrname and password credentials stored elsewhere and you just have the class/key association in QM.
2475
QueueMetrics news / Beta release of queueDial substitute
« on: June 07, 2008, 13:49:23 »
In order to track outbound calls in QueueMetrics, the queueDial.agi script was needed. This was complex for first-time users to set up, it was slow as a new process had to be forked for every call made and was complex to debug. Outbound calls would with invalid connection times on the realtime screen. Also, this caused a number of problems with Asterisk 1.4 and newer versions.
We decided to replace the queueDial.agi completely with a pure-scripting solution; this is still experimental but is being used in a number of call-centers worldwide and it seems to work just fine. It addresses all problems that plagued the old AGI script and was built from the start to be easy to configure.
Though it will be released officially with QM 1.4.5, beta code is available on the forums -> http://forum.queuemetrics.com/index.php?topic=261.0 . We thank in advance all QM users who will want to run a test of the new code and report any problems they come across.
We decided to replace the queueDial.agi completely with a pure-scripting solution; this is still experimental but is being used in a number of call-centers worldwide and it seems to work just fine. It addresses all problems that plagued the old AGI script and was built from the start to be easy to configure.
Though it will be released officially with QM 1.4.5, beta code is available on the forums -> http://forum.queuemetrics.com/index.php?topic=261.0 . We thank in advance all QM users who will want to run a test of the new code and report any problems they come across.