Agent, queue and pickup

[vrega]

Hi all,
i'm interested in this product and i need a feature:

The agent can see the queue (number of incoming calls and the callers phone numbers or the names of the customers that calls that the system can have in a phonebook) and he can be able to pick-up a specific call in  the queue.

Can queuemetrics do it?

thank you,

Vrega

[QueueMetrics]

Yes you can TRANSFER  a specific call from the queue - see e.g. http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s04.html#B1624_733