Agent Queue Log in

[vidurased]

Please clear our me the agent login and log out process and how the information obtain to qmetrics.
Hi all,

One of my customer have 10 sip extensions, 100,101,102 .....and queues 300 and 400

Can we login 102 from ext 100 to queue 300.

What happen when the calls comes to the queue?
Can we get reports to the logged agent.?
Do we have to login agent to the respective SIP extension(agent 100 to sip extension 100)?
Can we get the inbound calls to the agent logged phone(100).?

Note : I'm using freePBX

Regards,
vidura

[QueueMetrics]

Hello Vidura,
you have basically two scenarios:
- if you use Agent/xxx channels, they can be sitting anywhere and they will be reported with their logins
- if you use Local/xxx channels or SIP/xxx  channels, they wiull be shown as Agent/xxx, but the "xxx" is the extension tehy were sitting at.