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Author Topic: Force an agent to select a pause code  (Read 2144 times)

tonils

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Force an agent to select a pause code
« on: January 22, 2010, 15:08:23 »
Is it possible to force an agent to select a pause code. i.e. prevent them from selecting the "blank" pause code.
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QueueMetrics

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Re: Force an agent to select a pause code
« Reply #1 on: January 22, 2010, 15:30:05 »
Not at the moment.
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