Wallboard Example script

[clara]

Hello,

Does somebody have following error?

Fault Code: 2 Fault Reason: Invalid return payload: enabling debugging to examine incoming payload

Thanks

[QueueMetrics]

Where do you get that? in PHP?

[clara]

Yes, the fault is generated by the following php code:

 echo 'Fault Code: ' . $resp_rt->faultCode() . "\n";

[kayodea]

I tested this script today and all went well, except that nothing is happening or displayed as expected at the "Calls Waiting" and the "Agents Status" area. I could see a display of Agents logged on/Available or on a call below as expected.

Please can anyone point me to what am doing wrong or still need to do. Here is my script;

$defaultqueue = 'CustomerCare';

// Allow setting of the queue to monitor, and the refresh time.
isset($_REQUEST['refresh'])? $refresh = $_REQUEST['refresh'] : $refresh=10;
isset($_REQUEST['queue'])?$queureq = $_REQUEST['queue']:$queuereq=$defaultqueue;

$queueid = "4000";
$queuename = 'Customer Care';

// Set up the XML-RPC instance.
require_once 'XML/RPC.php';
$qm_server = "127.0.0.1"; // the QueueMetrics server address
$qm_port   = "8080";        // the port QueueMetrics is running on
$qm_webapp = "queue"; // the webapp name for QueueMetricsi

$req_blocks_rt = new XML_RPC_Value(array(
                 new XML_RPC_Value("RealtimeDO.RTRiassunto"),
                 new XML_RPC_Value("RealtimeDO.RTCallsBeingProc"),
                 new  XML_RPC_Value("RealtimeDO.RTAgentsLoggedIn")
                 ), "array");
// general invocation parameters. Set the USER and PASSWORD to a QM user with ROBOT key
$params_rt = array(
           new XML_RPC_Value($queueid),
      new XML_RPC_Value("wallboard"),
           new XML_RPC_Value("abcd12345"),
           new XML_RPC_Value(""),
           new XML_RPC_Value(""),
           $req_blocks_rt
       );


as you can see, I am monitoring only one queue, so I don't need the switch statement. I hope am right?

Cheers to All.

[scooby2]

I tested this script today and all went well, except that nothing is happening or displayed as expected at the "Calls Waiting" and the "Agents Status" area. I could see a display of Agents logged on/Available or on a call below as expected.

I'm getting the same thing so I am thinking something with the XML changed. I will post if I get it figured out. I plan on taking a deeper look when I get a chance.

[kayodea]

Hi ALL,

Any clue on getting this resolved. 

Regards.

[Bevort]

Hi kayodea

I work with the 2ns example from byronsmith because we like the layout.

I found some write errors in parts of the code

He uses

Code: [Select]

$queue['All selected']['nagents']It must be

Code: [Select]

$queue['all selected']['nagents']
In the HTML part I replaced the $nagents wit $queue['all selected']['nagents'] to get some 1st results.
this workes but only with 1 queue
I made equal changes to the other 2 number parts

I am still working more on it but get results now

Hope this helps

[scooby2]

Thanks Bevort. That helps the bottom part.

It appears at least with 1.4.6 that RTCallsBeingProc is not working or this script does not use it right. Anyone using one of these scripts and 1.4.6 with success?

[moa]

RTCallsBeingProc is working just fine after the upgrade from 1.4.2 to 1.4.7 last night.  I did have to do Bevorts change with the "all selected" case.  Here's the code for RTCallsBeingProc:
Here's the call to it:

Code: [Select]

$agentStatus = getCurrentCalls( "RealtimeDO.RTCallsBeingProc", $blocks_rt, $agent );
And here is getCurrentCalls

Code: [Select]

function getCurrentCalls( $blockname, $blocks, $agent ) {
    global $agent;
    $block = $blocks[$blockname];
     for ( $r = 1; $r < sizeof( $block ) ; $r++ ) {
       $agent[$block[$r][6]]['caller'] = $block[$r][2];
       $agent[$block[$r][6]]['entered'] = $block[$r][3];
       $agent[$block[$r][6]]['waiting'] = $block[$r][4];
       $agent[$block[$r][6]]['duration'] = $block[$r][5];
       $agent[$block[$r][6]]['queue'] = $block[$r][1];
      }
      $agentStatus = '';
      $rowcount=1;
      for  ( $r = 0; $r < sizeof( $agent ) ; $r++ ) {
        $agent = array_values($agent);
        if ($rowcount == 1){
          $rowcolor = "lightgray";
          $rowcount++;
        } elseif ($rowcount == 2) {
          $rowcolor = "white";
          $rowcount = 1;
        }
        if ($agent[$r]['duration'] != '') {
          $status =  $agent[$r]['entered'] . " Call " . " (" . $agent[$r]['duration'] . ")";
          $bgcolor3 = $rowcolor;
          $fontcolor3 = "maroon";
          $blinkon = '';
          $blinkoff = '';
        }
        elseif ($agent[$r]['onpause'] != '-') {
          $pauseTime=substr_replace($agent[$r]['onpause'],"",5);
          $pauseWhat=substr_replace($agent[$r]['onpause'],"",0,6);
          $pauseDuration = time() - strtotime($pauseTime);
          if($pauseWhat == "Break" && sec2hms($pauseDuration) > "0:10:00"){
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
            $fontcolor3 = "red";
            $blinkon = '<blink>';
            $blinkoff = '</blink>';
          }elseif($pauseWhat == "Lunch" && sec2hms($pauseDuration) >= "0:60:00"){
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
            $fontcolor3 = "red";
            $blinkon = '<blink>';
            $blinkoff = '</blink>';
          }elseif($pauseWhat == "ACW" && sec2hms($pauseDuration) >= "0:01:00"){
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
            $fontcolor3 = "red";
            $blinkon = '<blink>';
            $blinkoff = '</blink>';
          }elseif($pauseWhat == "Meeting" && sec2hms($pauseDuration) >= "0:60:00"){
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
            $fontcolor3 = "blue";
            $blinkon = '';
            $blinkoff = '';
          }elseif($pauseWhat == "Extra Duties" && sec2hms($pauseDuration) >= "0:10:00"){
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
            $fontcolor3 = "red";
            $blinkon = '<blink>';
            $blinkoff = '</blink>';
          }
          else{
          $status = $agent[$r]['onpause'] . " (". sec2hms($pauseDuration) .")";
          $bgcolor3 = $rowcolor;
          $fontcolor3 = "blue";
          $blinkon = '';
          $blinkoff = '';
        }
        }
       
       
         else {
          $status = "Available";
          $bgcolor3 = $rowcolor;
          $fontcolor3 = "black";
          $blinkon = '';
          $blinkoff = '';
        }
            $agentStatus .="<tr bgcolor=\"" . $rowcolor . "\" style=\"color:black; font-size: 30px;\"><td>&nbsp;</td><td style=\"color:" . $fontcolor3 . ";\" bgcolor=\"" . $bgcolor3 . "\" >".$blinkon."" . $agent[$r]['name'] . "".$blinkoff."</td><td style=\"color:" . $fontcolor3 . ";\" bgcolor=\"" . $bgcolor3 . "\" >".$blinkon."" . $status .  "".$blinkoff."</td><td>" . $agent[$r]['queue'] . "</td><td>" . substr_replace($agent[$r]['caller'],"",10) . "</td></tr>";
     
      }
     
    return $agentStatus;
}



Most of it is the original code from Barry.  You might notice I added extra stuff to handle the techs on pause.  It makes the text start blinking if they take to long of a break.  I hope this helps.

[QueueMetrics]

Cool man!

[QueueMetrics]

Anybody wants to contribuite this script to the "QueueMetrics add-ons" collection? see http://forum.queuemetrics.com/index.php?board=14.0

[moa]

 

Quick question, has anyone figured out how to make the function getAgentLoggedIn(); only return the agents that are logged into the requested queues ?  I've got four different wallboards, one for each department.  Only problem is it shows every person that is logged into the phones, it doesn't matter if they are associated with the department queues or not.

[moa]

Well, guess I should try a few things before I post.  Here's a quick and dirty way:

Code: [Select]

function getAgentLoggedIn( $blockname, $blocks ) {
    $agent = array();
    $block = $blocks[$blockname];
     for ( $r = 1; $r < sizeof( $block ) ; $r++ ) {
      //$queues = $block[$r][4];
      if($block[$r][4])
      {
       $agent[$block[$r][1]]['name'] = $block[$r][1];
       $agent[$block[$r][1]]['lastlogin'] = $block[$r][3];
       $agent[$block[$r][1]]['queues'] = $block[$r][4];
       $agent[$block[$r][1]]['extension'] = $block[$r][5];
       $agent[$block[$r][1]]['onpause'] = $block[$r][6];
       $agent[$block[$r][1]]['srv'] = $block[$r][7];
       $agent[$block[$r][1]]['lastcall'] = $block[$r][8];
       $agent[$block[$r][1]]['onqueue'] = $block[$r][9];
       $agent[$block[$r][1]]['caller'] = '----------';
       $agent[$block[$r][1]]['entered'] = null;
       $agent[$block[$r][1]]['waiting'] = null;
       $agent[$block[$r][1]]['duration'] = null;
       }
      }
    return $agent;
}


[QueueMetrics]

Really man, why not contribute the script to the sourceforge project?

[moa]

Really man, why not contribute the script to the sourceforge project?

No one has contributed this yet?  I'll contribute it once I figure out this last problem.  Here's the issue:

We have queueA and queueB, splitting those up is easy.  But when you have a supervisor that is logged into both queues.  And he/she is on a call on queueA, he is showing up available on the queueB page.  I'm assuming that this has to do with QM and how it displays the users on the realtime stats page.  Any suggestions ?