Messages

1591

Scripting QueueMetrics / Re: Custom Realtime View

« on: February 03, 2010, 14:32:53 »

XML-RC is a standard interface that a program can use to read QM's output in a machine-friendly format.

See here: http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/

1592

MySQL storage and Qloaderd/Uniloader / Re: Realtime queue_log

« on: February 03, 2010, 14:31:19 »

We have developed a better integration that will read data from the native Asterisk tables and it's going to be released with 1.6.0 in a couple of weeks or so.

1593

Outbound and QueueMetrics / Re: Popping a URL with Outgoing Call

« on: February 03, 2010, 14:30:24 »

We have run a test yesterday with the exact setup and it was working in our labs. Please contact our support team by email so we can arrange a direct connection.

1594

Running QueueMetrics / Re: Agent's couldn't get calls

« on: February 03, 2010, 14:28:47 »

Asterisk sometimes logs off agents automatically if they have failed answering for a while. In the queue_log, such lines are marked as "Autologoff".

1595

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: February 03, 2010, 14:27:44 »

This is not "sip/888", it is "888@from-internal" that fails....

1596

QueueMetrics installation / Re: new install..

« on: February 03, 2010, 14:26:53 »

You have to create a queue in QM for your new campaign, so you can see it.

1597

Realtime Live / Re: Note getting Live call montoring Phone icon on AJax screen

« on: February 01, 2010, 09:53:42 »

Please post screenshots. Was it after an upgrade?

1598

Problems / MOVED: Note getting Live call montoring Phone icon on AJax screen

« on: February 01, 2010, 09:53:20 »

This topic has been moved to Realtime Live.

http://forum.queuemetrics.com/index.php?topic=761.0

1599

Problems / Re: Not getting QA after Upgrading Queuemetrics 1.4 to .1.5

« on: February 01, 2010, 09:52:40 »

Make sure your users have all the required security keys.

1600

Scripting QueueMetrics / Re: Custom Realtime View

« on: February 01, 2010, 09:52:00 »

We do not support changing jsp pages. Use the XMl-RPC interface instead.

1601

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: February 01, 2010, 09:43:25 »

If you have this:

Code: [Select]

-- Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-fd56,2", "7889||888@from-internal") in new stack
And it says Invalid, it means that 888@from-internal is not a valid extension.

1602

General Asterisk configuration / Re: Tracking an unpicked call

« on: February 01, 2010, 09:41:50 »

Yes they are generated by Asterisk itself.

1603

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 27, 2010, 11:20:37 »

How is your agents.conf ?

1604

Outbound and QueueMetrics / Re: Agent Filter report only shows answered calls rather than all calls

« on: January 26, 2010, 18:13:45 »

If you download the latest QueueMetriocs in .tar.gz format, you'll find it.

1605

Running QueueMetrics / Re: Issue with Pause

« on: January 26, 2010, 18:12:52 »

On most recent Asterisk systems, agents are unpaused when they login. Or you could add an unpauseall line to the login script to be 100% sure.

Yes, QM does not look back so far when running a realtime report, or it would be too slow.