Author Topic: Agents don't appear  (Read 4451 times)

Mlib

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Agents don't appear
« on: April 17, 2008, 17:14:51 »
Hello, when i get in setup wizard- in the part of available agents i cannot get the table with the agents.
In file paths i have /etc/asterisk/agents.conf. Also i went to agents.conf file and i have the agent, the extension and the password.
Then i went to Cfg Agents and Cfg Users and i put the agent and the extension, then saved.
But when i get in Available Agents part, only i have a yellow box that says Agent Code, Password, Full Name, without the agents.

Thanks

QueueMetrics

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Re: Agents don't appear
« Reply #1 on: April 18, 2008, 16:29:10 »
Not sure I understand - can you post a screenshot?

Mlib

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Re: Agents don't appear
« Reply #2 on: April 26, 2008, 17:17:10 »
Sorry, but i don´t know how to post a screen shot here! :(
I try to paste here but i can´t.

Mlib

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Re: Agents don't appear
« Reply #3 on: April 28, 2008, 09:26:42 »
You can post it on some image hostng site, like http://imageshack.us/ and link it from here (they will provide you a sample code to copy-and-paste here.


Mlib

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Mlib

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Re: Agents don't appear
« Reply #5 on: April 30, 2008, 21:30:02 »
I went to /etc/asterisk/agents.conf
And I have this at the end of the file:

; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows

I configure Mark Spencer in the Agents part of Queuemetrics, with the same extension that appear in the the agents.conf file.

I don't know why Mark Spencer doesn't appear in this window:



In Summary appears this

« Last Edit: April 30, 2008, 21:50:29 by Mlib »

msharpe

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Re: Agents don't appear
« Reply #6 on: May 01, 2008, 00:11:25 »
you need to take out the ; in front of agent in agent.conf and should work.
regards
Mal

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Re: Agents don't appear
« Reply #7 on: May 01, 2008, 09:41:32 »
Yes there are no agents defined, so you see none   ;)

Mlib

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Re: Agents don't appear
« Reply #8 on: May 02, 2008, 18:32:23 »
Thanks so much, it works!!!  :P
Mlib