Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.
This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.
This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.
With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone.
Learn more:
https://www.queuemetrics.com/blog/2019/04/17/WebRTC_1904/?lid=U124
